At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK’s most trusted appliance brands.
- Benefits: Competitive salary, bonuses, fully equipped van, and 20+ days holiday.
- Other info: Great progression opportunities within 12 months and a supportive team environment.
- Why this job: Launch your hands-on career with industry-leading training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 27377 - 28352 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK’s most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem – we’ll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you’ll be out on the road, visiting customers’ homes to diagnose and repair household appliances. You’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you’ll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We’ll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) – Meet your team, collect your equipment, and learn key safety info
- Shadowing – Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) – Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6–9 months) – Build your skills with real customers
- Phase 2 Training (1 week) – Level up your knowledge learning another appliance
What You’ll Need
We’re looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit – able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required – just a great attitude and a willingness to learn!
What’s In It for You?
- Pay: £27,377 – £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays, increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job – it’s the start of a long-term career where you’ll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
For further information please contact The Academy Team!
Trainee Field Service Engineer in North East employer: TXP
Hotpoint is an excellent employer for aspiring Trainee Field Service Engineers, offering comprehensive training and a supportive work culture that prioritises employee growth. With a commitment to customer service and hands-on problem-solving, you'll enjoy a secure career path with opportunities to progress within a globally respected brand, all while working in a dynamic environment that values skill and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Engineer in North East
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have field experience, you can still brush up on your problem-solving abilities. Try fixing small appliances at home or watch tutorials online. This will give you confidence and show your passion for the role.
✨Tip Number 3
Be ready to showcase your customer service skills! As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Think of examples from your past experiences where you’ve provided excellent service or solved problems for others. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about starting your career with Hotpoint. Don’t miss out on this opportunity – hit that apply button!
We think you need these skills to ace Trainee Field Service Engineer in North East
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your CV:Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or interests in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and express what excites you about the role and how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity with Hotpoint!
How to prepare for a job interview at TXP
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of household appliances, especially those you might be working on, like washing machines and cookers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your communication skills and ability to solve problems for customers.
✨Demonstrate Your Willingness to Learn
Hotpoint is looking for candidates who are eager to learn. Be ready to discuss how you approach learning new skills or tackling challenges. Share any experiences where you’ve had to adapt quickly or pick up new knowledge on the job.
✨Dress the Part
Even though this is a hands-on role, first impressions matter. Dress smartly but comfortably for your interview. It shows that you respect the opportunity and are serious about the position. Plus, it sets a positive tone for your meeting!
