At a Glance
- Tasks: Lead user research to improve digital payment services for citizens.
- Company: Join a high-profile Government digital payments programme.
- Benefits: Competitive daily rate, fully remote work, and long-term contract.
- Other info: Opportunity to mentor others and enhance your research capabilities.
- Why this job: Make a real impact on public services while shaping user experiences.
- Qualifications: Strong user research experience and stakeholder management skills required.
Rate: £520 per day (Inside IR35)
Location: Fully Remote
Contract: Initial until 30th September 2026 + 6-month rolling extensions
The Opportunity
We are looking for an experienced User Researcher (SFIA Level 5) to join a high-profile Government / Public Sector digital payments programme. This is a key role where you'll lead and coordinate user research across multiple agile teams, ensuring services are designed around real user needs and deliver measurable outcomes for citizens. You'll play a critical part in shaping and improving digital payment services within a complex, large-scale public sector environment.
Key Responsibilities
- Research Leadership & Delivery
- Lead and coordinate user research across multiple delivery teams
- Take ownership of research for a dedicated product area within the payments programme
- Plan, design and execute end-to-end research activities
- Conduct qualitative research and support quantitative analysis
- Stakeholder Engagement
- Work closely with Product Owners and Delivery teams to define research priorities
- Engage and influence senior stakeholders across government programmes
- Present clear, actionable insights to drive decision-making
- Insight & Service Improvement
- Translate research findings into tangible service improvements
- Partner with analysts and product teams to identify trends and opportunities
- Contribute to continuous improvement of digital public services
- Mentoring & Collaboration
- Support and mentor other user researchers
- Promote best practice across teams
- Contribute to building user research capability within the programme
Essential Skills & Experience
- Strong experience as a User Researcher (SFIA Level 5 or equivalent)
- Proven ability to lead research across multiple agile teams
- Expertise in:
- Research planning and delivery
- Qualitative and quantitative research methods
- Insight synthesis and storytelling
- Strong stakeholder management and influencing skills
- Experience working in agile, multidisciplinary environments
- Must have experience working within the UK Government or wider Public Sector (e.g. GDS, central government, local authorities, or public bodies)
- Familiarity with GDS service standards and public sector delivery frameworks
User Researcher SFIA 5 in London employer: TXP
As a User Researcher within our high-profile Government digital payments programme, you will thrive in a fully remote environment that champions flexibility and work-life balance. Our collaborative culture fosters continuous learning and mentorship, providing you with ample opportunities for professional growth while making a meaningful impact on public services that benefit citizens. Join us to be part of a dynamic team dedicated to delivering user-centred solutions in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher SFIA 5 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a User Researcher role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best user research projects, especially those relevant to the public sector. This will help you stand out and demonstrate your expertise in leading research across agile teams.
✨Tip Number 3
Prepare for interviews by brushing up on your storytelling skills. Be ready to share how your research has led to tangible service improvements in previous roles. This is key to impressing stakeholders and showing your impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that match your skills, and applying directly can give you a better chance of landing that dream job in the public sector.
We think you need these skills to ace User Researcher SFIA 5 in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the User Researcher role. Highlight your experience in leading user research, especially within agile teams and the public sector. We want to see how your skills align with the key responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about user research and how your background makes you a perfect fit for this role. Don’t forget to mention any relevant experience with GDS standards or public sector projects.
Showcase Your Research Skills:In your application, be sure to showcase your expertise in both qualitative and quantitative research methods. We’re looking for someone who can not only conduct research but also translate findings into actionable insights that drive service improvements.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TXP
✨Know Your User Research Inside Out
Make sure you’re well-versed in user research methodologies, especially qualitative and quantitative methods. Be ready to discuss your past experiences leading research across agile teams and how you've translated findings into actionable insights.
✨Engage with Stakeholders
Prepare to talk about your experience working with Product Owners and senior stakeholders. Think of examples where you’ve influenced decision-making through your research. This will show that you can effectively communicate and engage with various levels within the organisation.
✨Showcase Your Storytelling Skills
Be prepared to present your research findings in a clear and compelling way. Use storytelling techniques to illustrate how your insights have led to service improvements. This is crucial for demonstrating your ability to drive change based on user needs.
✨Familiarise Yourself with GDS Standards
Since this role involves working within the UK Government or Public Sector, brush up on GDS service standards and public sector delivery frameworks. Showing that you understand these guidelines will set you apart as a candidate who’s ready to hit the ground running.
