At a Glance
- Tasks: Lead the IT Support team and enhance processes for operational resilience.
- Company: TXP, a forward-thinking company focused on IT excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Strong knowledge of ITIL, Microsoft 365, Azure, and ITSM tools.
The predicted salary is between 50000 - 65000 € per year.
TXP is looking for an accomplished IT Support Manager based in the UK to lead their IT Support function. You will take ownership of the internal IT team and improve processes while acting as Workstream Lead in the Operational Resilience programme.
The ideal candidate has a robust understanding of ITIL principles and experience with Microsoft 365, Azure, and ITSM tools such as Halo and ServiceNow. This is a hybrid role requiring some presence in the London office.
IT Support Manager — ITIL/ITSM Lead, DORA (Hybrid) in London employer: TXP
TXP is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for IT professionals to thrive. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in a dynamic environment. The hybrid working model allows for flexibility while being part of a vibrant London office, ensuring a balanced and rewarding work experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager — ITIL/ITSM Lead, DORA (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with ITIL and ITSM tools. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Microsoft 365, Azure, and any ITIL projects you've led. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've improved processes in previous roles, as this is key for the IT Support Manager position.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role. Plus, applying directly shows your enthusiasm and commitment to joining our team at TXP.
We think you need these skills to ace IT Support Manager — ITIL/ITSM Lead, DORA (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ITIL principles and tools like Microsoft 365 and Azure. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Manager role. Share specific examples of how you've improved processes in previous roles – we love a good success story!
Showcase Your Leadership Skills:As a Workstream Lead, leadership is key. In your application, highlight any experience you have leading teams or projects. We’re looking for someone who can inspire and guide others, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TXP
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles before the interview. Be ready to discuss how you've applied these principles in past roles, especially in improving processes and leading teams. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Technical Skills
Since the role involves Microsoft 365, Azure, and ITSM tools like Halo and ServiceNow, be prepared to talk about your hands-on experience with these technologies. Bring examples of how you've used them to solve problems or enhance team performance, as this will demonstrate your technical prowess.
✨Demonstrate Leadership Qualities
As an IT Support Manager, you'll need to lead a team. Think of specific instances where you've successfully managed a team or project. Highlight your leadership style and how you motivate others, as this will resonate well with the interviewers looking for someone to take ownership of their internal IT team.
✨Prepare Questions About Operational Resilience
Since you'll be acting as Workstream Lead in the Operational Resilience programme, come prepared with insightful questions about their current strategies and challenges. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals.
