At a Glance
- Tasks: Manage and support MacBooks, troubleshoot issues, and implement technical solutions.
- Company: Join a dynamic team in a regulated environment with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Flexible working arrangements with potential for career advancement.
- Why this job: Be at the forefront of tech support, making a real impact in a fast-paced setting.
- Qualifications: Hands-on experience with Mac environments and strong problem-solving skills required.
IT Support Specialist (Mac Support) £650 - £675 P/D Inside IR35 Duration: 6 months, scope to extend Clearance: Active SC Location: Hybrid, London - Flexibility is essential - may require daily onsite presence for periods (e.g. 2 weeks), followed by fully remote periods.
Overview: We're looking for an experienced IT Support / Mac Support Specialist to support the setup of a small, highly focused IT function within a regulated and complex environment. This role centres around managing and supporting a fleet of MacBooks, ensuring they are configured, maintained, and optimised using modern tooling and infrastructure-as-code approaches. The successful candidate will play a key part in establishing and delivering this capability, working both strategically and hands-on. This is a delivery-focused role requiring a proactive, self-sufficient individual who can take ownership of outcomes and operate with minimal direction.
Key Responsibilities:- Manage and support a fleet of MacBooks across the organisation
- Configure and maintain Mac devices at a deep technical level (command line / system-level)
- Implement and maintain device management using tools such as Jamf
- Apply infrastructure-as-code principles to device management and configuration
- Troubleshoot and resolve end-user issues relating to Mac devices
- Work directly with users to diagnose and fix technical problems
- Deliver solutions independently based on high-level requirements
- Proactively identify, implement, and improve technical solutions
- Operate in a fast-paced environment with minimal supervision
- Contribute both strategically (designing solutions) and tactically (hands-on execution)
- Strong hands-on experience managing MacBook environments (non-negotiable)
- Deep technical understanding of macOS, including command line and system configuration
- Proven experience managing device fleets using Jamf
- Experience applying infrastructure-as-code principles to end user compute
- Experience working in IT support or end user support functions
- Ability to troubleshoot issues and work directly with users
- Highly proactive, self-sufficient, and delivery-focused mindset
- Strong problem-solving skills with the ability to propose and implement solutions
- Experience working across multiple organisations in similar roles (3-5 years minimum)
- Strong communication skills with ability to translate technical issues to users
- Experience working in regulated environments (e.g. NHS, Telecoms, Finance)
- Experience within government or public sector environments
- Experience with Microsoft Defender for Endpoint, Entra, Zscaler, Microsoft support tooling
- Experience delivering solutions across both small and large organisations
If you are interested, apply here.
IT Specialist (Mac) in London employer: TXP
Join a dynamic and innovative team as an IT Specialist (Mac) in London, where you will have the opportunity to shape a new IT function within a regulated environment. Our company fosters a collaborative work culture that values flexibility, offering a hybrid working model that balances onsite presence with remote work. With a strong focus on employee growth, we provide access to cutting-edge tools and training, ensuring you can thrive in your role while contributing to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist (Mac) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work with Mac environments. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! If you’ve got experience with Jamf or infrastructure-as-code, consider creating a mini-project or presentation to demonstrate your expertise. This can really set you apart during interviews.
✨Tip Number 3
Be proactive in your job search! Don’t just wait for roles to pop up; reach out to companies directly, including us at StudySmarter. Express your interest and let them know how you can add value to their team.
✨Tip Number 4
Prepare for hands-on assessments! Many tech roles, especially in IT support, may require you to solve real problems on the spot. Brush up on your troubleshooting skills and be ready to showcase your problem-solving abilities.
We think you need these skills to ace IT Specialist (Mac) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your hands-on experience with MacBook environments and your technical skills in macOS. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our IT Support Specialist role. Share specific examples of how you've tackled challenges in previous roles, especially around managing device fleets and troubleshooting.
Show Off Your Problem-Solving Skills:In your application, highlight instances where you've proactively identified and implemented solutions. We love candidates who can think on their feet and deliver results independently, so make sure to include those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TXP
✨Know Your Mac Inside Out
Make sure you brush up on your macOS knowledge, especially command line and system configuration. Be ready to discuss your hands-on experience managing MacBook environments and how you've tackled technical challenges in the past.
✨Familiarise Yourself with Jamf
Since managing device fleets using Jamf is crucial for this role, ensure you can talk about your experience with it. Prepare examples of how you've implemented device management solutions and any infrastructure-as-code principles you've applied.
✨Show Off Your Problem-Solving Skills
Be prepared to share specific instances where you've diagnosed and resolved end-user issues. Highlight your proactive approach and how you've improved technical solutions in previous roles, as this will demonstrate your delivery-focused mindset.
✨Communicate Clearly
Strong communication skills are key, especially when translating technical issues to users. Practice explaining complex concepts in simple terms, as this will show your ability to work directly with users and enhance their experience.
