Dynamics 365 Contact Centre Solution Architect Inside IR35, £700 - £730 P/D Fully remote 3-6 months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement and enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions spanning voice, digital, messaging and self-service channels. Establish architecture standards, governance frameworks and design authority processes. Lead technology selection, solution assurance and architecture reviews across complex programmes. Define integration architectures connecting CRM, telephony, contact centre, AI and enterprise systems. Develop strategic transformation roadmaps, operating models and enterprise capabilities. Collaborate with senior stakeholders to align business objectives with technology strategy and delivery execution. Provide leadership across architecture teams, delivery partners and programme governance forums. Technical Skills & Experience Dynamics 365 Customer Engagement Dynamics 365 Customer Service Contact Centre as a Service (CCaaS) Enterprise Architecture Solution Architecture Omnichannel Engagement Platforms Customer Experience Transformation AI and Automation Technologies CRM Strategy and Transformation Architecture Governance & Design Authority Contact Centre Platforms (Genesys, NICE, Five9, AWS Connect or equivalent) Microsoft Teams Telephony & Integration Enterprise Integration and Service Architecture Cloud Contact Centre Design Technical Assurance and Architecture Review BoardsYou will be a senior architecture professional with extensive experience delivering enterprise contact centre and CRM transformation programmes. You will possess a deep understanding of customer engagement platforms, modern cloud contact centre technologies and Microsoft Business Applications, with the ability to define target-state architectures and guide large-scale transformation from strategy through delivery
Dynamics 365 Contact Centre Solution Architect in London employer: TXP
At TXP, we are committed to creating a dynamic and inclusive work environment where our employees can thrive. As a Senior Data Business Analyst in Birmingham, you will not only engage in meaningful projects within the pensions and insurance sectors but also benefit from our strong focus on professional development and social responsibility. Join us to be part of a team that values diversity, fosters growth, and makes a positive impact in the community.
