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For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, a trusted UK appliance brand with a strong reputation.
- Benefits: Earn £27,000 - £28,000 plus bonuses, enjoy 20 days holiday, and access perks.
- Why this job: Kickstart your hands-on career with comprehensive training and real-world experience.
- Qualifications: No experience needed, just a passion for problem-solving and a great attitude.
- Other info: Enjoy a secure career path with opportunities for growth and development.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we’ll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you’ll be out on the road, visiting customers’ homes to diagnose and repair household appliances. You’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you’ll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We’ll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You’ll Need
We’re looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What’s In It for You?
- Pay: £27,000 - £28,000 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
This is more than just a job - it’s the start of a long-term career where you’ll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer in Guildford employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Guildford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service and problem-solving. Think about how you would handle different scenarios as a Trainee Field Service Engineer. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Show off your passion! During the interview, let your enthusiasm for hands-on work and helping customers shine through. Share any relevant experiences, even if they’re not directly related to engineering. It’s all about demonstrating your willingness to learn and grow.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your eagerness to join the Hotpoint family.
We think you need these skills to ace Trainee Field Service Engineer in Guildford
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your CV: Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or interests in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at TXP
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of household appliances, especially those you'll be working on, like washing machines and cookers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your communication skills and ability to solve problems for customers.
✨Demonstrate Your Willingness to Learn
Hotpoint is looking for candidates who are eager to learn. Be ready to discuss how you approach learning new skills or tackling challenges. Share any experiences where you've successfully adapted to new situations or technologies.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
