At a Glance
- Tasks: Lead a large-scale insurance contact centre and drive operational excellence.
- Company: TXP, a dynamic player in the insurance sector.
- Benefits: Competitive daily rate, hybrid work model, and a positive work culture.
- Other info: Join a supportive team focused on operational effectiveness.
- Why this job: Make a real impact by enhancing productivity in a thriving environment.
- Qualifications: Senior experience in Contact Centre leadership and multi-channel management.
TXP is seeking a Contact Centre Operations Manager (Digital & Direct Operations Manager) for a 6-month hybrid contract. The successful candidate will lead operational effectiveness and drive productivity within a large-scale insurance contact centre in Glasgow, managing teams and creating a positive work culture.
Key responsibilities include:
- Defining the operations plan
- Delivering operational excellence
Candidates must have a senior background in Contact Centre leadership and experience in managing multi-channel environments. Salary is between £650-£750 per day.
Senior Contact Centre Operations Lead – Hybrid (Insurance) in Glasgow employer: TXP
TXP is an exceptional employer that prioritises operational excellence and employee well-being within its dynamic Glasgow contact centre. With a strong focus on fostering a positive work culture, employees benefit from competitive daily rates and the opportunity to lead innovative projects in a supportive environment that encourages professional growth and development.
