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For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing excellent customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Other info: Great progression opportunities and a supportive team environment.
- Why this job: Kickstart your career with hands-on training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 27377 - 28352 £ per year.
Start your career with Hotpoint as a Trainee Field Service Engineer. This is an exciting opportunity to train and qualify in a hands-on role with one of the UK's most trusted appliance brands. If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission and overtime opportunities
- Vehicle: Fully equipped company van and fuel card
- Time Off: 20 days holiday and bank holidays increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
For further information please contact The Academy Team!
Locations
Trainee Field Service Engineer in Glasgow, Scotland employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Glasgow, Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try some mock interviews with friends or family. Focus on common questions for field service roles, like how you handle customer complaints or solve technical problems. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your passion! When you're chatting with potential employers, let your enthusiasm for hands-on work and customer service shine through. Share any relevant experiences, even if they're not directly related to engineering. It’s all about demonstrating your eagerness to learn and grow.
✨Tip Number 4
Apply through our website! We want to make it easy for you to kickstart your career with us. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, you’ll be one step closer to joining the Hotpoint family!
We think you need these skills to ace Trainee Field Service Engineer in Glasgow, Scotland
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'diagnosing', 'repairing', and 'customer service', to show that you understand what we're looking for.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A great attitude and willingness to learn are just as important as experience.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at TXP
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of household appliances, especially those you might be working on, like washing machines and tumble dryers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Passion for Customer Service
Since you'll be the friendly face of Hotpoint, it's crucial to demonstrate your enthusiasm for helping customers. Think of examples from your past experiences where you've gone above and beyond for someone. This will highlight your customer service skills and attitude.
✨Prepare for Practical Scenarios
Expect some practical questions or scenarios during the interview. Brush up on basic problem-solving techniques and think about how you would approach diagnosing an appliance issue. Being able to articulate your thought process will impress the interviewers.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the training process, team dynamics, or what a typical day looks like. This shows you're engaged and serious about the role, plus it helps you determine if Hotpoint is the right fit for you.