At a Glance
- Tasks: Provide top-notch customer support for IT issues and manage incidents effectively.
- Company: Join TXP, a dynamic company with a focus on customer service.
- Benefits: Competitive salary, benefits, and flexible remote working options.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Kickstart your IT career while working remotely and making a difference.
- Qualifications: Experience in customer service and a professional phone manner required.
Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire
Location: Warwickshire/Remote working (1 day per week onsite)
TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working.
As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include:
- Logging, managing and ownership of incidents and requests
- Regular written and verbal communication with customers
- Proactive monitoring of incidents and requests
- Contributing to the development and management of the Knowledge Base
- Liaising with suppliers, service groups and customers to ensure that agreed service levels are met
Skills/Experience
- Experience in a busy telephone based customer services environment
- 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Experience of MS Office
Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Fife employer: TXP
TXP is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. With a competitive salary and benefits package, the role of Remote IT Service Desk Analyst allows for a flexible work-life balance, combining remote work with one day a week at our impressive HQ in Warwickshire, fostering collaboration and team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Fife
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on openings!
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and customer service questions. Practising your responses will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your skills! If you’ve got experience with MS Office or any other relevant tools, make sure to highlight that during your conversations. Real-life examples of how you've solved problems can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names pop up when we’re reviewing candidates!
We think you need these skills to ace Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Fife
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Analyst role. Be sure to mention your passion for customer service and any specific experiences that relate to the job.
Showcase Your Communication Skills:Since this role involves regular communication with customers, make sure your application reflects your strong written and verbal communication skills. We love candidates who can express themselves clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TXP
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common desktop and business applications. Be ready to discuss your experience with MS Office and any troubleshooting you've done in previous roles.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or complaints in a busy environment. Highlight your professional and polite telephone manner, as this is crucial for a 1st Line Support Analyst.
✨Familiarise Yourself with Incident Management
Understand the basics of incident logging and management. Be prepared to talk about how you would approach monitoring incidents and requests, and how you can contribute to a Knowledge Base.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. This shows your interest and helps you gauge if the company culture aligns with your values, especially regarding remote work and team dynamics.
