At a Glance
- Tasks: Diagnose and repair household appliances while providing excellent customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, fully equipped van, and 20 days holiday.
- Other info: Dynamic role with varied daily tasks and great career progression opportunities.
- Why this job: Launch your hands-on career with full training and support from day one.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 27377 - 28352 £ per year.
Start your career with Hotpoint as a Trainee Field Service Engineer. This is an exciting opportunity to train and qualify in a hands-on role with one of the UK's most trusted appliance brands. No experience is necessary, as all training will be provided.
As a Trainee Field Service Engineer, you will visit customers' homes to diagnose and repair household appliances, becoming the friendly face of Hotpoint.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, and washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety information
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday
Trainee Field Service Engineer in Exeter employer: TXP
Hotpoint is an excellent employer for aspiring Trainee Field Service Engineers, offering comprehensive training and support from day one. With a strong focus on employee development, a friendly work culture, and the opportunity to work with one of the UK's most trusted appliance brands, you'll enjoy a rewarding career that combines hands-on problem-solving with exceptional customer service. Plus, with competitive pay, bonuses, and a fully equipped company van, Hotpoint ensures you have everything you need to succeed in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Engineer in Exeter
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you haven't worked in field service before, try fixing small appliances or electronics at home. This will give you a confidence boost and some practical examples to discuss during your interviews.
✨Tip Number 3
Network with current engineers or professionals in the field. Reach out on LinkedIn or join relevant groups to learn more about the role and get insider tips. Plus, it could lead to valuable connections that might help you land the job!
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Make sure to highlight your passion for customer service and any hands-on experience you have, even if it's just a hobby.
We think you need these skills to ace Trainee Field Service Engineer in Exeter
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and hands-on problem-solving in your application. Share any experiences, even if they're not directly related, that highlight your interest in fixing things and helping others.
Tailor Your CV:Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or transferable skills, and don't forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you'll be one step closer to starting your exciting career with us!
How to prepare for a job interview at TXP
✨Show Your Passion for Problem-Solving
Make sure to express your enthusiasm for fixing things and hands-on work. Share any personal experiences where you've tackled a problem, whether it's repairing a gadget or helping someone with a household issue. This will show that you have the right mindset for the role.
✨Demonstrate Customer Service Skills
Since you'll be the friendly face of Hotpoint, it's crucial to highlight your customer service abilities. Think of examples where you've gone above and beyond for a customer or resolved a conflict. This will help the interviewers see that you understand the importance of great service.
✨Prepare Questions About the Role
Come prepared with questions about the training process and what a typical day looks like as a Trainee Field Service Engineer. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
✨Be Ready to Discuss Your Learning Style
Since the role involves a lot of training, be ready to talk about how you learn best. Whether you prefer hands-on experience or classroom learning, sharing this will help the interviewers understand how you can thrive in their training programme.
