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- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, a trusted UK appliance brand with a supportive culture.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Why this job: Launch your hands-on career with industry-leading training and real impact.
- Qualifications: Passion for customer service and willingness to learn; no experience needed.
- Other info: Great progression opportunities and a dynamic work environment.
The predicted salary is between 22000 - 25000 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed!
If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £27,377 - £28,352 after 6 months (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer in Dudley employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Dudley
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have direct experience, try fixing small appliances or electronics at home. This will not only boost your confidence but also give you some practical examples to discuss during your interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Hotpoint employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Trainee Field Service Engineer role. You never know who might help you get your foot in the door!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about starting your career with Hotpoint. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Field Service Engineer in Dudley
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your interest in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A great attitude and willingness to learn are what we’re really looking for.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to becoming a Trainee Field Service Engineer!
How to prepare for a job interview at TXP
✨Know Your Stuff
Before the interview, brush up on basic electrical and mechanical concepts. Even though you might not have experience, showing that you're eager to learn and understand the fundamentals will impress the interviewers.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. This will highlight your passion for helping others.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills. Think about scenarios where you've had to troubleshoot an issue or fix something. Practising these types of questions can help you articulate your thought process during the interview.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the training process or what a typical day looks like. This shows your genuine interest in the role and helps you determine if it's the right fit for you.