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- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, fully equipped company van, and 20-25 days holiday.
- Other info: Enjoy a secure career path with opportunities for growth and progression.
- Why this job: Launch your hands-on career with industry-leading training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 27377 - 28352 £ per year.
Start your career with Hotpoint as a Trainee Field Service Engineer. This is an exciting opportunity to train and qualify in a hands-on role with one of the UK's most trusted appliance brands.
No experience? No problem - we'll provide all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6-9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission overtime opportunities
- Vehicle: Fully equipped company van fuel card
- Time Off: 20 days holiday plus bank holidays, increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer in Doune employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Doune
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have direct experience, try fixing small appliances or electronics at home. This will not only boost your confidence but also give you some practical examples to discuss during your interview.
✨Tip Number 3
Network like a pro! Connect with current or former Hotpoint employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can significantly increase your chances of landing an interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about starting your career with Hotpoint.
We think you need these skills to ace Trainee Field Service Engineer in Doune
Some tips for your application 🫡
Read the Job Specs Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what the role entails and how your skills align with it.
Show Your Passion: Let us know why you're excited about becoming a Trainee Field Service Engineer! Share your enthusiasm for fixing things and working with customers. A bit of personality goes a long way in your application.
Tailor Your Application: Don’t just send a generic application. We love seeing candidates who take the time to tailor their CV and cover letter to match the job requirements. Highlight any relevant skills or experiences that make you a great fit!
Apply Through Our Website: Make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TXP
✨Know Your Stuff
Before the interview, make sure you understand the basics of appliance repair and customer service. Brush up on common household appliances like washing machines and tumble dryers. This will show your enthusiasm for the role and help you answer technical questions confidently.
✨Show Your Passion
Hotpoint is looking for candidates who are genuinely interested in hands-on problem-solving. Be ready to share examples of when you've fixed something or helped someone out. Your passion for fixing things can really set you apart from other candidates.
✨Be Customer-Focused
Since you'll be the friendly face of Hotpoint, it's crucial to demonstrate your commitment to excellent customer service. Think of times when you've gone above and beyond for a customer or resolved a tricky situation. This will highlight your suitability for the role.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the training process or what a typical day looks like. This shows that you're engaged and eager to learn more about the role. Plus, it gives you a chance to see if Hotpoint is the right fit for you!