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For Companies At a Glance
- Tasks: Provide hands-on IT support for hardware and software issues, ensuring quick resolutions.
- Company: Join a dynamic IT Services provider known for its commitment to excellent customer service.
- Benefits: Enjoy flexible working options, corporate perks, and opportunities for professional growth.
- Why this job: Be part of a supportive team that values innovation and proactive problem-solving.
- Qualifications: No specific qualifications required; just a passion for technology and helping others.
- Other info: Opportunity to work on exciting projects and respond to critical incidents.
The predicted salary is between 30000 - 42000 £ per year.
Our client, an IT Services provider, is looking for an additional IT Deskside Engineer to provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA).
Key Responsibilities
- To replace desktops, laptops and mobile devices as like for like and enabling a quick resolution with minimum inconvenience to the end user.
- Perform Break fix on all desktop and mobile IT equipment.
- To perform IMAC activities.
- Installation and support of software products not managed by second line support or SCCM.
- Covering hardware, software, networking, telephony and printing.
- Provide IT clinics in all major sites to provide proactive support to end users.
- Provide onsite support to third party companies providing a service.
- Undertake office setup, relocation or closure as required.
- Also including emergency response to serious events such as fire, flood, infestation, structural failure or asbestos contamination.
- Provide support for Hardware refresh and projects.
- Complete all allocated calls and maintain regular contact with call scheduler.
- Refer to relevant procedures to perform role.
- Be vigilant for possible fraudulent activity and if necessary raise a security incident report using the template accessible via the corporate Intranet.
- Periodically review Security Policies - centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and organisational requirements.
Deskside Engineer employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Engineer
✨Tip Number 1
Familiarise yourself with the specific hardware and software products mentioned in the job description. Being knowledgeable about the tools you'll be working with will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Highlight your experience with IMAC activities and break-fix support in your conversations. Be ready to share specific examples of how you've successfully resolved issues in a timely manner, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Demonstrate your proactive approach by discussing any previous experiences where you provided IT clinics or training sessions. This shows that you're not just reactive but also committed to enhancing user experience and support.
✨Tip Number 4
Prepare to discuss your understanding of security policies and procedures. Given the emphasis on vigilance against fraudulent activity, showcasing your awareness of compliance and security measures can set you apart from other candidates.
We think you need these skills to ace Deskside Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Deskside Engineer position. Tailor your application to highlight your relevant experience in hardware and software support.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles where you provided IT support, particularly in deskside environments. Mention specific examples of break-fix scenarios or IMAC activities you've handled.
Showcase Technical Skills: Make sure to list your technical skills related to desktop and mobile IT equipment, software installation, and networking. If you have experience with specific tools or systems mentioned in the job description, include those as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Mention how your proactive support approach aligns with the company's service level agreements and commitment to user satisfaction.
How to prepare for a job interview at TXP
✨Know Your Technical Stuff
Make sure you're well-versed in the hardware and software you'll be supporting. Brush up on common issues and solutions related to desktops, laptops, and mobile devices, as well as any specific software products mentioned in the job description.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to resolve problems efficiently.
✨Show Your Customer Service Skills
As a Deskside Engineer, you'll be interacting with end users regularly. Highlight your experience in providing excellent customer service and how you ensure minimal inconvenience for users during support calls.
✨Familiarise Yourself with Security Policies
Since the role involves being vigilant about security, review relevant security policies beforehand. Be ready to discuss how you would handle potential security incidents and your understanding of compliance requirements.
