At a Glance
- Tasks: Provide top-notch customer support for IT issues and manage incidents effectively.
- Company: Join TXP, a dynamic company with a focus on customer service.
- Benefits: Enjoy a competitive salary, benefits, and flexible remote working options.
- Other info: Work in a supportive environment with opportunities for growth.
- Why this job: Kickstart your IT career while making a real difference in customer support.
- Qualifications: Experience in customer service and a professional phone manner required.
Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire
Location: Warwickshire/Remote working (1 day per week onsite)
TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working.
As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include:
- Logging, managing and ownership of incidents and requests
- Regular written and verbal communication with customers
- Proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base
- Liaising with suppliers, service groups and customers to ensure that agreed service levels are met
Skills/Experience
- Experience in a busy telephone based customer services environment
- 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Experience of MS Office
Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Craigavon employer: TXP
TXP is an excellent employer that values its employees by offering a supportive work culture and opportunities for professional growth. With a competitive salary and benefits package, the role of Remote IT Service Desk Analyst allows for a flexible work-life balance, combining remote work with one day a week at our impressive HQ in Warwickshire, fostering collaboration and team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Craigavon
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT industry, especially those who work at TXP or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common questions for 1st Line Support roles and practice your answers. We want you to sound confident and knowledgeable about both technical skills and customer service.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experience where you turned a tricky situation into a success story. This will highlight your ability to handle incidents effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Craigavon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let us know what excites you about working with us at TXP.
Showcase Your Communication Skills:Since this role involves regular communication with customers, make sure your application reflects your strong written and verbal skills. Clear and concise language will go a long way in impressing us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TXP
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to 1st line support. Familiarise yourself with common issues and solutions, especially around desktop and business applications. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Customer Service is Key
Since this role is all about customer support, be prepared to discuss your previous experiences in a busy customer service environment. Think of specific examples where you’ve gone above and beyond to help a customer, as this will demonstrate your commitment to excellent service.
✨Communication Skills Matter
Practice your verbal and written communication skills. You’ll need to explain technical issues clearly to customers who may not be tech-savvy. Consider doing mock interviews with a friend to refine how you articulate your thoughts and ensure you come across as professional and polite.
✨Show Enthusiasm for Learning
The IT landscape is always changing, so express your eagerness to learn and grow within the role. Mention any relevant courses or certifications you’re pursuing, or even just your passion for technology. This shows that you’re proactive and committed to your professional development.
