Continuous Improvement Manager (SIAM, ITIL v4)
Continuous Improvement Manager (SIAM, ITIL v4)

Continuous Improvement Manager (SIAM, ITIL v4)

Temporary 52000 - 65000 £ / year (est.) Home office (partial)
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At a Glance

  • Tasks: Lead continual improvement initiatives and drive strategic change in IT services.
  • Company: TXP is a socially responsible company focused on diversity and inclusion in the financial services sector.
  • Benefits: Enjoy remote work options, competitive salary, holiday, pension, and a great work-life balance.
  • Why this job: Join a dynamic team during exciting change initiatives and make a real impact in a positive culture.
  • Qualifications: Strong experience in continual improvement and service management, with ITIL v4 and SIAM expertise.
  • Other info: TXP is recognised as a great place to work, prioritising well-being and a diverse workforce.

The predicted salary is between 52000 - 65000 £ per year.

Continual Improvement Manager 6 month FTC £65,000 – £75,000 Per Annum Pro Rata Plus Benefits as applicable (Holiday, pension etc) This role can be remote/home based, with occasional travel to Warwickshire Due to increased customer demand in the financial services sector, TXP is expanding their Management Services capability; and we\’re recruiting for a highly accomplished, ITIL Certified UK based Continual Improvement Manager with SIAM expertise and ITIL v4, to support the increase in demand from projects and business change initiatives from our leading, Midlands based financial services client. As our client implements high-profile change initiatives across the business, there really is no better time for an experienced Continual Improvement Manager to join TXP. Our client is moving into a more SIAM based model and this role is to drive and deliver strategic change and the review of processes. Key Responsibilities: Lead the identification, development, and implementation of continual improvement initiatives across services, processes, and performance frameworks. Assure that SIAM operating model programmes adopt and embed best practice continual improvement approaches throughout transition and BAU phases. Monitor and assess improvement opportunities across programme outcomes, using data and insight to inform recommendations and actions. Collaborate with programme teams, service integrators, and suppliers to embed a culture of ongoing learning, optimisation, and innovation. Define, track, and report on KPIs, CSFs, and improvement metrics to ensure measurable value and alignment with organisational goals. Facilitate service reviews, improvement workshops, and governance forums to challenge underperformance and drive service maturity. Ensure alignment with ITIL Continual Improvement practices, Lean methodologies, and organisational policies.Experience & Skills: Strong experience in continual improvement, service management, or operational excellence roles within complex IT service environments. Working knowledge of SIAM models and multi-vendor ecosystems, with experience supporting or assuring their implementation. Skilled in applying ITIL (especially Continual Improvement), Lean, Six Sigma, or similar frameworks to drive measurable outcomes. Excellent analytical skills with the ability to interpret service performance data and generate actionable insights. Proven ability to influence, engage, and drive change across a diverse stakeholder landscape, including suppliers and senior leaders. Strong facilitation and communication skills, with experience running service reviews, retrospectives, and improvement boards. ITIL v4 TXP has a relaxed environment with a hybrid working model and we are committed to ensuring all our people have a good work-life balance. We have been placed on both lists for Great places to work & Best workplaces for Well-being and take pride in the work we have put in to creating a positive culture here at TXP. If your profile demonstrates strong and recent experience in the above areas – please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce

Continuous Improvement Manager (SIAM, ITIL v4) employer: TXP

TXP is an exceptional employer that prioritises a positive work-life balance and fosters a culture of continuous improvement and innovation. With a hybrid working model and recognition as a great place to work, employees benefit from a supportive environment that encourages professional growth and collaboration across diverse teams. Joining TXP means being part of a socially responsible organisation committed to diversity and inclusion, making a meaningful impact in the financial services sector.
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Contact Detail:

TXP Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Continuous Improvement Manager (SIAM, ITIL v4)

✨Tip Number 1

Familiarise yourself with the latest ITIL v4 practices and SIAM models. Being well-versed in these frameworks will not only boost your confidence during discussions but also demonstrate your commitment to continual improvement, which is crucial for this role.

✨Tip Number 2

Network with professionals in the financial services sector who have experience in continual improvement roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.

✨Tip Number 3

Prepare to discuss specific examples of how you've driven change and improvement in previous roles. Highlighting measurable outcomes from your past experiences will help you stand out as a candidate who can deliver results.

✨Tip Number 4

Showcase your analytical skills by being ready to interpret service performance data. Being able to discuss how you've used data to inform decisions and drive improvements will resonate well with the hiring team.

We think you need these skills to ace Continuous Improvement Manager (SIAM, ITIL v4)

ITIL v4 Certification
SIAM Expertise
Continual Improvement Methodologies
Lean Methodologies
Six Sigma
Analytical Skills
Data Interpretation
Stakeholder Engagement
Change Management
Service Management
Operational Excellence
Facilitation Skills
Communication Skills
Performance Metrics Tracking
Process Improvement

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in continual improvement, service management, and operational excellence. Emphasise your knowledge of SIAM models and ITIL v4, as these are crucial for the role.

Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about continual improvement and how your skills align with the responsibilities outlined in the job description. Mention specific examples of past successes in similar roles.

Highlight Relevant Skills: Clearly outline your analytical skills and ability to interpret service performance data. Provide examples of how you've used frameworks like Lean or Six Sigma to drive measurable outcomes in previous positions.

Showcase Your Communication Abilities: Since the role involves collaboration with various stakeholders, highlight your facilitation and communication skills. Mention any experience you have running service reviews or improvement workshops to demonstrate your capability.

How to prepare for a job interview at TXP

✨Showcase Your SIAM Expertise

Make sure to highlight your experience with Service Integration and Management (SIAM) during the interview. Be prepared to discuss specific projects where you've successfully implemented SIAM models and how they improved service delivery.

✨Demonstrate ITIL Knowledge

Since this role requires ITIL v4 certification, brush up on the key principles of ITIL and be ready to explain how you've applied them in previous roles. Use examples that illustrate your understanding of continual improvement practices.

✨Prepare for Data-Driven Discussions

The role involves monitoring and assessing improvement opportunities using data. Be ready to discuss how you've used data analytics to inform decisions and drive improvements in past positions. Bring examples of KPIs or metrics you've tracked.

✨Engage with Stakeholder Scenarios

Expect questions about how you engage with diverse stakeholders. Prepare scenarios where you've influenced change across different teams or levels of management, showcasing your communication and facilitation skills.

Continuous Improvement Manager (SIAM, ITIL v4)
TXP
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  • Continuous Improvement Manager (SIAM, ITIL v4)

    Temporary
    52000 - 65000 £ / year (est.)

    Application deadline: 2027-07-14

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    TXP

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