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For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, company van, and 20+ days holiday.
- Why this job: Launch your hands-on career with full training and real impact.
- Qualifications: Passion for customer service and a willingness to learn.
- Other info: Secure career path with opportunities for growth and progression.
The predicted salary is between 22400 - 23600 £ per year.
Start Your Career as a Trainee Field Service Engineer with Hotpoint.
Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £28,000 - £29,500 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer in City of London employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in City of London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have direct experience, try fixing small appliances or electronics at home. This will not only boost your confidence but also give you some practical examples to discuss during your interview.
✨Tip Number 3
Show off your customer service skills! As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Think of examples where you've provided excellent service or solved problems for others, and be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about starting your career with Hotpoint. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Field Service Engineer in City of London
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your interest in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. A great attitude and willingness to learn are what we’re really looking for.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to becoming a Trainee Field Service Engineer!
How to prepare for a job interview at TXP
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of household appliances, especially those you'll be working on like washing machines and cookers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples from your past experiences where you've provided excellent service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Be Ready for Hands-On Questions
Prepare for practical scenarios that might come up during the interview. Think about how you would approach diagnosing a problem with an appliance or what steps you'd take to ensure safety while working. This shows you're ready for the hands-on nature of the job.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the training process, team dynamics, or opportunities for progression. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
