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- Tasks: Lead the migration of contact centre services to AWS and design innovative solutions.
- Company: A leading financial services client committed to diversity and inclusion.
- Benefits: Competitive day rate, hybrid working, and a chance to make a real impact.
- Why this job: Join a dynamic team and shape the future of cloud-based contact centres.
- Qualifications: Proven CCaaS and AWS migration experience required.
- Other info: Opportunity to work in a socially responsible environment with excellent career growth.
Solutions Architect – Contact Centre-as-a-Service
Location: West Midlands – Hybrid Working
Duration: 3 – 6 Months
Market Day Rate – Inside IR35 via Umbrella
Our leading financial services client in the Midlands requires a highly accomplished UK based Solution Architect with proven Cloud based Contact Centre (CCaaS) experience for 3 – 6 months, to look at an exit strategy with a view to standing up a new service, and work on the architecture for the as-is and the designs.
You will be able to speak to vendors/systems providers so must understand the terminology etc. You will be looking at the migration from one platform to another E.G. Cisco, AWS.
Ideally we are looking for a Solutions Architect who has completed a CCaaS/AWS Contact Centre migration program in the past 12 months.
If you have proven experience in the above areas, please submit your application today to Jackie Dean at TXP for consideration.
TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
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Ccaas Solution Architect - AWS Contact Centre Migration employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ccaas Solution Architect - AWS Contact Centre Migration
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with CCaaS and AWS. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your expertise! When you get the chance to speak with potential employers or during interviews, make sure to highlight your past CCaaS migration projects. Use specific examples to demonstrate how you tackled challenges and delivered results.
✨Tip Number 3
Stay updated on industry trends! Follow relevant blogs, podcasts, and forums related to cloud solutions and contact centres. This will not only boost your knowledge but also give you great talking points during interviews.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities that might just be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Ccaas Solution Architect - AWS Contact Centre Migration
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your CCaaS and AWS experience. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects you've worked on!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the migration process, so let your personality come through.
Use the Right Terminology: Since you'll be speaking with vendors and systems providers, make sure you’re using the correct jargon in your application. It shows that you know your stuff and can communicate effectively in this field.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at TXP
✨Know Your CCaaS Inside Out
Make sure you brush up on your knowledge of Contact Centre-as-a-Service solutions, especially AWS. Be ready to discuss your past experiences with migrations and how you've tackled challenges in the past. This will show that you’re not just familiar with the terminology but also have hands-on experience.
✨Prepare for Technical Questions
Expect some technical questions about architecture and migration strategies. We recommend reviewing common scenarios and solutions related to CCaaS and AWS. Practising your responses can help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
As a Solutions Architect, you'll need to liaise with vendors and systems providers. Highlight your ability to communicate complex ideas simply and effectively. Consider preparing examples where your communication skills made a difference in a project.
✨Research the Company Culture
Understanding the company’s values, especially their commitment to diversity and inclusion, can give you an edge. We suggest looking into their recent initiatives or projects that align with these values, so you can discuss how you would fit into their culture during the interview.