At a Glance
- Tasks: Lead multi-channel operations and enhance performance in a dynamic contact centre.
- Company: Reputable financial services company with a focus on operational excellence.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: 6-month role with travel to Cardiff and Glasgow.
- Why this job: Make a real impact by driving operational effectiveness and leading large teams.
- Qualifications: Experience in contact centre management and strong leadership skills.
The predicted salary is between 169000 - 195000 £ per year.
TXP is looking for a Contact Centre Operations Manager for a 6-month role with a daily rate of £650-£750. This hybrid position requires travel to Cardiff and Glasgow, overseeing multi-channel operations and enhancing performance in a reputable financial services environment.
The successful candidate will drive operational effectiveness, lead large teams, and implement strategies for productivity improvement while ensuring compliance and service quality.
Insurance Contact Centre Ops Lead - TOM Transformation Hybrid in Cardiff employer: TXP
TXP is an excellent employer that values innovation and operational excellence within the financial services sector. With a strong focus on employee development, you will have access to numerous growth opportunities while working in a dynamic hybrid environment that promotes collaboration between our Cardiff and Glasgow offices. Join us to be part of a supportive work culture that prioritises compliance, service quality, and the well-being of our team members.
