At a Glance
- Tasks: Provide top-notch customer support for IT issues, both desktop and business applications.
- Company: Join TXP, a forward-thinking tech company focused on transforming businesses.
- Benefits: Enjoy competitive salary, benefits, and flexible remote working options.
- Other info: Be part of a diverse team committed to social responsibility and inclusion.
- Why this job: Make a real difference in a supportive environment while developing your IT skills.
- Qualifications: Experience in customer service and 1st line IT support is essential.
The predicted salary is between 30000 - 40000 £ per year.
Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Remote working (1 day per week onsite)
TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working.
As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include:
- Logging, managing and ownership of incidents and requests
- Regular written and verbal communication with customers
- Proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base
- Liaising with suppliers, service groups and customers to ensure that agreed service levels are met
Skills/Experience:
- Experience in a busy telephone based customer services environment
- 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Experience of MS Office & Lotus Notes
- Demonstrable analytical and problem-solving skills
- ServiceNow - desirable
- Some Datacentre/Cloud deployment experience - desirable
We are TXP. We help businesses and organisations move forward, at pace and at scale. We believe in the transformative power of combining technology and people. By providing consulting expertise, development services and resourcing, we work closely with organisations to solve their most complex business problems. Our work transforms organisations - and we take that responsibility seriously. We focus on success, pursue excellence and take ownership of everything we do. Achieving that level of performance requires an inclusive and supportive working environment. We believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential.
If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration.
TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Blackburn employer: TXP
TXP is an exceptional employer that champions a supportive and inclusive work culture, allowing employees to thrive both personally and professionally. With the flexibility of remote working combined with the opportunity to engage at our impressive Warwickshire HQ, we offer a competitive salary and benefits package, alongside ample growth opportunities in the dynamic field of IT support. Join us to be part of a team that values diversity, innovation, and the transformative power of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Blackburn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TXP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TXP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TXP!
✨Direct Apply to TXP
Let's not forget to apply directly through the TXP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Blackburn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TXP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TXP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TXP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
