At a Glance
- Tasks: Provide top-notch customer support for IT issues and manage incidents effectively.
- Company: Join TXP, a dynamic company with a focus on customer service.
- Benefits: Competitive salary, benefits, and flexible remote working options.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Kickstart your IT career while working remotely and making a difference.
- Qualifications: Experience in customer service and a professional phone manner required.
Service Desk Analyst 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire
Location: Warwickshire/Remote working (1 day per week onsite)
TXP are recruiting for a customer focused Service Desk Analyst who is Midlands based, to start on the 22nd September. This is a superb opening to join TXP on a 6 month fixed term basis; the role will be working at our client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working.
As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include:
- Logging, managing and ownership of incidents and requests
- Regular written and verbal communication with customers
- Proactive monitoring of incidents and requests
- Contributing to the development and management of the Knowledge Base
- Liaising with suppliers, service groups and customers to ensure that agreed service levels are met
Skills/Experience
- Experience in a busy telephone based customer services environment
- 12 - 18 months commercial experience in a 1st line IT service desk/helpdesk role
- Professional and polite telephone manner
- Proven customer service experience, ideally gained in a busy environment
- Experience of MS Office
Remote IT Service Desk Analyst - 1st Line Helpdesk Support in Armagh employer: TXP
At TXP, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, particularly in our Financial Services division. Our employees enjoy generous benefits such as 25 days of annual leave and private medical insurance, alongside ample opportunities for professional growth and development in the rapidly evolving FinTech landscape. Join us to be part of a forward-thinking team that values innovation and collaboration, making a meaningful impact in the world of technology sales.
