Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, fully equipped van, and 20 days holiday.
- Why this job: Launch your hands-on career with full training and support from day one.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Dynamic role with varied daily tasks and excellent career progression opportunities.
Start your career with one of the UK's most trusted appliance brands. Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we’ll give you all the training you need to succeed!
If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you’ll be out on the road, visiting customers’ homes to diagnose and repair household appliances. You’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you’ll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We’ll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You’ll Need
We’re looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
No previous field engineering experience is required - just a great attitude and a willingness to learn!
What’s In It for You?
Pay: £28,000 - £29,500 per year (daily rate equivalent via umbrella company)
Bonuses: Commission + overtime opportunities
Vehicle: Fully equipped company van + fuel card
Time Off: 20 days holiday +
Trainee Field Service Engineer in Acton employer: TXP
Contact Detail:
TXP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Acton
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have direct experience, try fixing small appliances or electronics at home. This will not only boost your confidence but also give you some practical examples to discuss during your interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Hotpoint employees on LinkedIn. They can provide insider tips and might even refer you for the position, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about starting your career with Hotpoint.
We think you need these skills to ace Trainee Field Service Engineer in Acton
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving in your application. Share any experiences, even if they're not directly related, that highlight your eagerness to learn and help others.
Tailor Your CV: Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or interests in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you're serious about this opportunity!
How to prepare for a job interview at TXP
✨Show Your Passion for Problem-Solving
Make sure to express your enthusiasm for fixing things and hands-on problem-solving during the interview. Share any personal experiences where you've tackled a challenge, even if it's not directly related to appliances. This will show that you have the right mindset for the role.
✨Demonstrate Customer Service Skills
Since you'll be the friendly face of Hotpoint, it's crucial to highlight your customer service skills. Think of examples where you've gone above and beyond to help someone, whether in a job or personal situation. This will illustrate your commitment to providing top-notch service.
✨Prepare Questions About Training
Show your eagerness to learn by preparing thoughtful questions about the training process. Ask about the types of hands-on experiences you'll gain and how the shadowing phase works. This demonstrates your proactive attitude and genuine interest in the role.
✨Be Ready to Discuss Safety Practices
Safety is key when working with appliances. Brush up on basic safety practices related to electrical and mechanical work. Be prepared to discuss how you would approach safety in the field, as this will reassure the interviewer that you take the role seriously.
