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- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, a trusted UK appliance brand with a strong reputation.
- Benefits: Earn £27,000-£28,000, enjoy bonuses, and access great perks.
- Other info: Enjoy a secure career path with opportunities for growth and development.
- Why this job: Kickstart your career with hands-on training and real-world experience.
- Qualifications: No experience needed, just a passion for problem-solving and customer service.
The predicted salary is between 27000 - 28000 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we’ll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role: As a Trainee Field Service Engineer, you’ll be out on the road, visiting customers’ homes to diagnose and repair household appliances. You’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey: We’ll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You’ll Need: We’re looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What’s In It for You?
- Pay: £27,000 - £28,000 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Benefits: Access to Perkbox (discounts, perks & treats)
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply? This is more than just a job - it’s the start of a long-term career where you’ll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint.
Trainee Field Service Engineer in Surrey employer: TXP Technology x People
Contact Detail:
TXP Technology x People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you haven't worked in field service before, try fixing small appliances or electronics at home. This will not only boost your confidence but also give you some practical examples to discuss during your interview.
✨Tip Number 3
Show off your customer service skills! As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Think of examples from past experiences where you've provided excellent service or solved problems for customers. This will highlight your suitability for the role.
✨Tip Number 4
Apply through our website! We want to make it easy for you to kickstart your career with us. Head over to the Hotpoint careers page and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Trainee Field Service Engineer in Surrey
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to help others and fix things.
Tailor Your CV: Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or interests in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity right away!
How to prepare for a job interview at TXP Technology x People
✨Know Your Stuff
Before the interview, brush up on basic electrical and mechanical concepts. Familiarise yourself with common household appliances and their functions. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handled difficult situations or went the extra mile for a customer.
✨Be Ready to Get Hands-On
During the interview, they might ask you to demonstrate problem-solving skills or even do a practical task. Be prepared to think on your feet and showcase your hands-on abilities. If you have any DIY experience, share it!
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the training process or the team culture. This shows that you’re genuinely interested in the position and eager to learn more about Hotpoint.