At a Glance
- Tasks: Lead the operationalisation of a new managed service for Azure and M365.
- Company: Dynamic tech firm focused on innovative cloud solutions.
- Benefits: Competitive day rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on ITIL v4 practices.
- Why this job: Be at the forefront of cloud technology and make a real impact.
- Qualifications: Experience in service architecture and knowledge of Azure and M365.
We're looking for an experienced Service Architect (Azure Microsoft 365) to support the operationalisation and go-live of a newly built managed service for one of our key clients. This role is focused on turning a newly delivered service into something that can run day-to-day - ensuring it is supportable, scalable, clearly understood, and fit for live operation. You'll act as the bridge between solution delivery, operations, and managed service teams, making sure Azure and M365 services transition cleanly into BAU with the right processes, governance and service models in place.
What you'll be doing:
- Owning the service architecture and operational readiness for a new managed service built by the client
- Designing and documenting support models, service catalogues, RACI, SLAs/OLAs and escalation paths
- Working closely with Azure and M365 technical teams to translate designs into supportable live services
- Leading service transition and go-live activities, including early life support and hypercare
- Ensuring alignment to ITIL v4 practices and managed service standards
- Defining monitoring, alerting, incident, change and problem flows for Azure M365 platforms
Service Architect (Azure & M365) employer: TXP Technology x People
Join a forward-thinking company that values innovation and collaboration, offering a dynamic work culture where your expertise as a Service Architect (Azure & M365) will be pivotal in shaping the future of managed services. With competitive day rates and a hybrid working model, you'll enjoy the flexibility to balance your professional and personal life while contributing to impactful projects. Our commitment to employee growth ensures you have access to continuous learning opportunities, making this an ideal environment for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect (Azure & M365)
✨Tip Number 1
Network like a pro! Reach out to your connections in the Azure and M365 space. Attend industry meetups or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! Create a portfolio or a personal website that highlights your experience with service architecture, especially around Azure and M365. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on ITIL v4 practices and service transition strategies. Be ready to discuss how you've successfully managed similar projects in the past. We want to hear your success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Service Architect role!
We think you need these skills to ace Service Architect (Azure & M365)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Architect role. Highlight your experience with Azure and M365, and showcase any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience in operationalising services and how you can bridge the gap between delivery and operations. We love a good story!
Showcase Your Technical Skills:Don’t forget to highlight your technical skills related to Azure and M365. Mention any certifications or specific projects that demonstrate your expertise. We’re keen to see how you can contribute to our managed service!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at TXP Technology x People
✨Know Your Azure & M365 Inside Out
Make sure you brush up on your knowledge of Azure and Microsoft 365 services. Be prepared to discuss specific features, benefits, and how they can be operationalised in a managed service context. This will show that you’re not just familiar with the platforms but can also think critically about their application.
✨Demonstrate Your Service Architecture Skills
Prepare examples from your past experience where you've successfully designed and documented support models or service catalogues. Highlight your understanding of SLAs/OLAs and how you’ve implemented them in previous roles. This will help the interviewers see your practical experience in action.
✨Showcase Your ITIL Knowledge
Since this role requires alignment to ITIL v4 practices, make sure you can discuss how you've applied these principles in your previous work. Bring up specific instances where you’ve defined monitoring, alerting, or incident management processes, as this will demonstrate your capability to fit into their operational framework.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills in real-world situations. Think about challenges you’ve faced during service transitions and how you overcame them. This will not only showcase your expertise but also your ability to handle pressure and adapt to changing circumstances.
