At a Glance
- Tasks: Conduct user research to shape digital services that meet real user needs.
- Company: Join a high-profile government programme focused on user-centred design.
- Benefits: Hybrid working, competitive pay, and the chance to make a difference.
- Other info: Opportunity to work with diverse teams and improve user experiences.
- Why this job: Be part of a team that influences public services through user insights.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.
Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.
Key Responsibilities
- Plan, design, and conduct qualitative and quantitative user research activities.
- Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
- Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
- Analyse and synthesise research findings into actionable insights.
- Present findings and recommendations clearly to stakeholders at all levels.
- Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
- Support evidence-based decision-making throughout the service lifecycle.
- Ensure research activities comply with government accessibility and service standards.
- Contribute to the continuous improvement of user-centred design practices across the programme.
Essential Skills & Experience
- Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
- Strong understanding of user-centred design principles and research methodologies.
- Experience planning and facilitating usability testing and user interviews.
- Ability to analyse complex research data and communicate insights effectively.
- Experience working within agile multidisciplinary teams.
- Strong stakeholder management and communication skills.
- Experience producing research plans, discussion guides, insight reports, and recommendations.
- Knowledge of Government Digital Service (GDS) standards and service assessments.
- Active SC Clearance (mandatory).
Desirable Experience
- Previous experience working on UK government programmes.
- Familiarity with accessibility standards and inclusive research practices.
- Experience researching services with diverse or vulnerable user groups.
User Researcher in London employer: TXP Technology x People
Join a dynamic and innovative team as a User Researcher in London, where your expertise will directly influence the design of user-centric digital services for government programmes. Our hybrid work culture promotes flexibility and collaboration, while our commitment to employee growth ensures you have access to continuous learning opportunities and professional development. With a focus on meaningful work that impacts the community, we offer a supportive environment that values diverse perspectives and fosters creativity.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common user researcher questions. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your experience and methodologies.
✨Tip Number 3
Showcase your work! Create a portfolio that highlights your research projects, findings, and the impact they had. We love seeing tangible evidence of your skills, so make sure it’s easy to access and visually appealing.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace User Researcher in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a User Researcher. Focus on the skills and experiences that align with the job description, especially those related to user-centred design and agile methodologies.
Showcase Your Research Skills:In your application, emphasise your ability to plan and conduct both qualitative and quantitative research. Include specific examples of how you've engaged with users and stakeholders to gather insights that informed service design.
Communicate Clearly:When writing your application, clarity is key! Use straightforward language to present your findings and recommendations. This will demonstrate your strong communication skills, which are essential for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're keen to join our team at StudySmarter!
How to prepare for a job interview at TXP Technology x People
✨Know Your User Research Methods
Make sure you brush up on various user research methods like interviews, usability testing, and surveys. Be ready to discuss how you've applied these in past projects, especially in public sector environments. This will show that you understand the role's requirements and can hit the ground running.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've effectively communicated research findings to stakeholders at different levels. Highlight your experience working with multidisciplinary teams and how you’ve collaborated with Product Managers and Service Designers to influence decision-making.
✨Understand Accessibility Standards
Familiarise yourself with government accessibility standards and how they apply to user research. Be prepared to discuss how you ensure your research activities comply with these standards, as this is crucial for the role and shows your commitment to inclusive design.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-world situations. Think about challenges you've faced in previous roles and how you overcame them, particularly in agile environments. This will demonstrate your ability to adapt and thrive in a dynamic setting.
