At a Glance
- Tasks: Lead and elevate the IT Support function while driving improvement across people, processes, and tools.
- Company: Market-leading client focused on diversity and inclusion.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a socially responsible company committed to combating social inequality.
- Why this job: Make a real impact in IT support and enhance operational resilience.
- Qualifications: Strong ITIL knowledge, technical expertise, and excellent stakeholder management skills.
The predicted salary is between 60000 - 75000 € per year.
Location: London - Hybrid working - 2 days per week in London office
Our market leading client is seeking a highly accomplished, UK based IT Support Manager to lead and elevate their IT Support function and take day-to-day ownership of the internal IT Support team and third party vendor relationships, whilst actively driving a programme of improvement across people, process, and tooling.
This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels.
The role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA.
- Strong understanding of ITIL v 3 or 4 service management principles and their practical application in day-to-day operations
- Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure, networking, server technologies)
- Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation
- Ability to lead, inspire, and operationally manage a technical support team
- Strong stakeholder management and communication skills, comfortable engaging at all levels from end-users to senior leadership
- Experience defining, tracking, and presenting service metrics to non-technical audiences
- ITIL v4 Foundation (minimum); higher-level ITIL qualifications (Managing Professional or above)
- Relevant technical certifications in Microsoft, cloud, or infrastructure technologies
- Knowledge of wider IT governance frameworks (e.g. ISO 27001, COBIT) as they relate to IT Support
TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality.
IT Support Manager - Halo ITSM, ITIL, DORA in London employer: TXP Technology x People
Join a forward-thinking organisation in London that champions diversity and inclusion while offering a hybrid working model, allowing you to balance your professional and personal life effectively. As an IT Support Manager, you'll thrive in a culture that prioritises employee growth through continuous improvement initiatives and strong support for professional development, all while leading a dedicated team in enhancing IT service management practices. With a commitment to social responsibility, this company not only values your contributions but also empowers you to make a meaningful impact within the community.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Manager - Halo ITSM, ITIL, DORA in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support management. Think about how you’d handle real-life scenarios, especially around ITIL practices and vendor management. We want you to shine!
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in IT support, including metrics you've improved and projects you've led. This will help you stand out when chatting with potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Manager - Halo ITSM, ITIL, DORA in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience with ITIL, vendor management, and any relevant technical skills. We want to see how you can elevate our IT Support function!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your interpersonal skills and how you've built trust with stakeholders in previous roles. Let us know why you're the perfect fit for this operational and improvement-focused role.
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Whether it's improving service metrics or leading a team, we love to see concrete examples of how you've made a difference in your past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TXP Technology x People
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL v3 and v4 principles. Be ready to discuss how you've applied these in real-world scenarios, especially in relation to service management and operational improvements. This will show that you not only understand the theory but can also implement it effectively.
✨Showcase Your Technical Knowledge
Familiarise yourself with the technologies mentioned in the job description, like Microsoft 365, Azure, and Halo. Prepare examples of how you've managed or improved IT support functions using these tools. This will demonstrate your broad technical knowledge and ability to lead a technical support team.
✨Demonstrate Stakeholder Engagement Skills
Think of specific instances where you've successfully engaged with stakeholders at various levels. Be ready to share how you built trust and communicated effectively, especially when presenting service metrics to non-technical audiences. This is crucial for the role, so make it a key part of your prep.
✨Prepare for Vendor Management Questions
Since vendor and contract management is a big part of this role, prepare to discuss your experience with SLA negotiations and performance management. Have examples ready that highlight your problem-solving skills and how you've escalated issues effectively in the past.
