At a Glance
- Tasks: Conduct user research to shape digital services that meet real user needs.
- Company: Join a high-profile government programme focused on user-centred design.
- Benefits: Hybrid working, competitive pay, and the chance to make a difference.
- Other info: Opportunity to work with diverse user groups and improve accessibility.
- Why this job: Be part of a team that influences public services through innovative research.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking an experienced User Researcher to join a high-profile government programme on an initial 4-month contract. This role will play a key part in ensuring services are designed around genuine user needs, helping teams deliver accessible, effective, and evidence-based digital products.
Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development.
Key Responsibilities- Plan, design, and conduct qualitative and quantitative user research activities.
- Engage with a wide range of users and stakeholders to understand needs, behaviours, and pain points.
- Select and apply appropriate research methods, including interviews, usability testing, surveys, workshops, and contextual inquiry.
- Analyse and synthesise research findings into actionable insights.
- Present findings and recommendations clearly to stakeholders at all levels.
- Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers.
- Support evidence-based decision-making throughout the service lifecycle.
- Ensure research activities comply with government accessibility and service standards.
- Contribute to the continuous improvement of user-centred design practices across the programme.
- Proven experience as a User Researcher within large-scale digital transformation or public sector environments.
- Strong understanding of user-centred design principles and research methodologies.
- Experience planning and facilitating usability testing and user interviews.
- Ability to analyse complex research data and communicate insights effectively.
- Experience working within agile multidisciplinary teams.
- Strong stakeholder management and communication skills.
- Experience producing research plans, discussion guides, insight reports, and recommendations.
- Knowledge of Government Digital Service (GDS) standards and service assessments.
- Active SC Clearance (mandatory).
- Previous experience working on UK government programmes.
- Familiarity with accessibility standards and inclusive research practices.
- Experience researching services with diverse or vulnerable user groups.
Contract Details: Duration: 4 Months, Location: London, Working Arrangement: Hybrid (2 days per week onsite), Clearance: Active SC Clearance Required.
Experience Designer- Researcher in London employer: TXP Technology x People
As a User Researcher with us, you'll be part of a dynamic and inclusive team dedicated to enhancing public services through user-centred design. Our London-based office offers a hybrid working model, fostering a collaborative culture that values your insights and encourages professional growth. With opportunities to engage in high-impact government projects, you will contribute to meaningful change while enjoying a supportive environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Experience Designer- Researcher in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in user research or government programmes. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common user researcher questions. Think about how you can showcase your experience with qualitative and quantitative methods. We want you to shine when discussing your past projects!
✨Tip Number 3
Showcase your skills through a portfolio! Include case studies that highlight your research methodologies and findings. This will give potential employers a clear picture of your capabilities and how you can contribute to their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our mission of creating user-centred designs.
We think you need these skills to ace Experience Designer- Researcher in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience as a User Researcher. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Include specific examples of user research activities you've conducted, especially those that align with our needs in government programmes.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your insights and experiences are easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at TXP Technology x People
✨Know Your Research Methods
Make sure you’re well-versed in various user research methods like interviews, usability testing, and surveys. Be ready to discuss how you've applied these methods in past projects and the impact they had on service design.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've engaged with stakeholders in previous roles. Highlight your communication skills and how you’ve presented findings to different audiences, ensuring everyone understands the insights and recommendations.
✨Understand Accessibility Standards
Familiarise yourself with government accessibility standards and how they apply to user research. Be prepared to discuss how you’ve incorporated inclusive practices in your research to cater to diverse user groups.
✨Demonstrate Agile Experience
Since this role involves working within an agile team, be ready to share your experiences in agile environments. Talk about how you’ve collaborated with cross-functional teams and adapted your research approach based on iterative feedback.
