At a Glance
- Tasks: Lead ITSM readiness and ensure smooth service transition into live operations.
- Company: Dynamic tech firm in London with a focus on innovation.
- Benefits: Competitive daily rate, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on multi-team delivery.
- Why this job: Play a key role in shaping IT service management and drive impactful change.
- Qualifications: Proven experience in ITSM readiness and strong ITIL knowledge required.
The predicted salary is between 48000 - 72000 £ per year.
We're seeking an experienced ITSM Readiness Project Manager to lead end-to-end service readiness and transition into live operation on a major programme. This is a delivery-critical role, ensuring all ITSM processes, support models, and operational controls are embedded, aligned, and ready for go-live.
What you'll be doing:
- Leading ITSM readiness and service transition into BAU
- Embedding Incident, Change, and Problem Management in line with ITIL
- Establishing service governance, operational controls, and support models
- Driving readiness assurance, risk mitigation, and service stability
- Coordinating across delivery, service, and support teams to ensure alignment
- Tracking readiness progress and ensuring adherence to programme standards
- Ensuring process adoption and operational handover, not just documentation
Key skills experience:
- Proven experience delivering ITSM readiness / service transition programmes
- Strong knowledge of ITIL disciplines (Incident, Change, Problem Management)
- Experience embedding operational processes and governance in live environments
- Background in complex, multi-team delivery programmes
- Strong stakeholder engagement
ITSM Readiness Project Manager employer: TXP Technology x People
Join a forward-thinking organisation that values innovation and collaboration, where as an ITSM Readiness Project Manager, you will play a pivotal role in shaping service readiness within a dynamic hybrid work environment in London. With a strong emphasis on professional development, our company offers extensive growth opportunities, a supportive culture, and competitive remuneration, making it an ideal place for those seeking meaningful and impactful employment.
