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- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, a trusted UK appliance brand with a strong reputation.
- Benefits: Competitive salary, bonuses, fully equipped van, and generous holiday allowance.
- Other info: Enjoy a secure career path with opportunities for growth and development.
- Why this job: Kickstart your career with hands-on training and real-world experience.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
The predicted salary is between 28352 - 29367 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We'll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What You'll Need
We're looking for people who are:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's In It for You?
- Pay: £28,352 - £29,367 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job - it's the start of a long-term career where you'll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint. For further information please contact the academy team!
Trainee Field Service Engineer in Hastings employer: TXP Technology x People
Contact Detail:
TXP Technology x People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Hastings
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hotpoint. Understand their values, products, and what makes them tick. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Since this role is all about fixing things, try to get some practice in before your interview. Whether it's tinkering with appliances at home or volunteering to help friends with repairs, showing that you have a knack for problem-solving will impress the hiring team.
✨Tip Number 3
Show off your customer service skills! As a Trainee Field Service Engineer, you'll be the friendly face of Hotpoint. Think of examples from your past experiences where you've gone above and beyond for customers. This will highlight your passion for service and make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm right from the start. Plus, it’s the best way to stay updated on your application status!
We think you need these skills to ace Trainee Field Service Engineer in Hastings
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving in your application. Share any experiences or hobbies that highlight your interest in fixing things, even if they're not directly related to engineering.
Tailor Your CV: Make sure your CV is tailored to the Trainee Field Service Engineer role. Highlight any relevant skills or experiences, even if they come from different fields. We want to see how you can bring your unique background to our team!
Craft a Personal Cover Letter: A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you want to join Hotpoint. Tell us what excites you about the role and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you started on your journey to becoming a Trainee Field Service Engineer!
How to prepare for a job interview at TXP Technology x People
✨Know Your Stuff
Before the interview, brush up on basic electrical and mechanical concepts. Familiarise yourself with common household appliances and their functions. This will show your genuine interest in the role and help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples from your past experiences where you provided excellent service. Be ready to discuss how you handle difficult situations and ensure customer satisfaction.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios during the interview. They might ask how you would approach diagnosing a faulty appliance. Think through your problem-solving process and be prepared to explain it clearly.
✨Demonstrate Your Willingness to Learn
Hotpoint values a great attitude and a willingness to learn over experience. Share your enthusiasm for training and development, and mention any relevant skills or hobbies that showcase your hands-on abilities.