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- Tasks: Diagnose and repair household appliances while providing excellent customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, company van, and 20 days holiday.
- Why this job: Launch your hands-on career with full training and a dynamic work environment.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Enjoy a blend of classroom learning and real-world experience.
The predicted salary is between 27377 - 28352 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What you'll need:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's in it for you?
- Pay: £27,377 - £28,352 after 6 months (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday
Trainee Field Service Engineer in Dudley employer: TXP Technology x People
Contact Detail:
TXP Technology x People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Dudley
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you haven't worked in field service before, try fixing small appliances or electronics at home. This will give you a taste of what the job entails and boost your confidence when discussing your practical abilities.
✨Tip Number 3
Network with current engineers! Reach out on LinkedIn or join relevant forums to chat with people already in the field. They can provide insider tips and might even refer you for the role, which can really help your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing this Trainee Field Service Engineer position.
We think you need these skills to ace Trainee Field Service Engineer in Dudley
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving in your application. Share any experiences, even if they're not directly related, that highlight your interest in fixing things and helping others.
Tailor Your CV: Make sure your CV is tailored to the Trainee Field Service Engineer role. Highlight any relevant skills or experiences, even if they’re from different fields, that demonstrate your ability to learn and adapt quickly.
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join Hotpoint and what excites you about this role. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at TXP Technology x People
✨Show Your Passion for Problem-Solving
Make sure to express your enthusiasm for fixing things and hands-on work. Share any personal experiences where you've tackled a mechanical issue or helped someone with a repair. This will show that you have the right mindset for the role.
✨Demonstrate Customer Service Skills
Since you'll be the friendly face of Hotpoint, it's crucial to highlight your customer service abilities. Think of examples where you've gone above and beyond for a customer or resolved a conflict. This will help them see you as a great fit for their team.
✨Prepare for Technical Questions
Even though no prior experience is required, it’s good to brush up on basic electrical and mechanical concepts. Familiarise yourself with common household appliances and their functions. This will help you feel more confident when discussing technical aspects during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, what a typical day looks like, or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it's the right fit for you.