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- Tasks: Diagnose and repair household appliances while providing excellent customer service.
- Company: Join Hotpoint, one of the UK's most trusted appliance brands.
- Benefits: Competitive salary, bonuses, fully equipped van, and 20 days holiday.
- Why this job: Launch your hands-on career with comprehensive training and a dynamic work environment.
- Qualifications: Passion for customer service and a willingness to learn; no experience needed.
- Other info: Enjoy a blend of classroom learning and real-world experience on the job.
The predicted salary is between 27377 - 28352 £ per year.
Start your career as a Trainee Field Service Engineer with Hotpoint. Are you ready to launch a hands-on career with one of the UK's most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
As a Trainee Field Service Engineer, you'll be out on the road, visiting customers' homes to diagnose and repair household appliances. You'll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you'll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey:
- Welcome Induction (2 days) - Meet your team, collect your equipment, and learn key safety info
- Shadowing - Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) - Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6 - 9 months) - Build your skills with real customers
- Phase 2 Training (1 week) - Level up your knowledge learning another appliance
What you'll need:
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit - able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required - just a great attitude and a willingness to learn!
What's in it for you?
- Pay: £27,377 - £28,352 per year (daily rate equivalent via umbrella company)
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday
Trainee Field Service Engineer in Crewe employer: TXP Technology x People
Contact Detail:
TXP Technology x People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Field Service Engineer in Crewe
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you connect during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your hands-on skills! Even if you haven't worked as a field service engineer before, try fixing small appliances or electronics at home. This will give you some practical experience to talk about in interviews and demonstrate your problem-solving abilities.
✨Tip Number 3
Network with current engineers or professionals in the field. Reach out on LinkedIn or join relevant groups to learn more about the role and get insider tips. Plus, it could lead to valuable connections that might help you land the job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace Trainee Field Service Engineer in Crewe
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and hands-on problem-solving in your application. Share any experiences, even if they're not directly related, that highlight your eagerness to learn and help others.
Tailor Your CV: Make sure your CV reflects the skills and qualities we're looking for. Highlight any relevant experience or interests in electrics and mechanics, and don’t forget to mention your full UK manual driving licence!
Craft a Personal Cover Letter: Use your cover letter to tell us why you want to join Hotpoint as a Trainee Field Service Engineer. Be genuine and let your personality shine through – we love to see who you are beyond your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be one step closer to starting your exciting journey with us at Hotpoint!
How to prepare for a job interview at TXP Technology x People
✨Show Your Passion for Problem-Solving
Make sure to express your enthusiasm for fixing things and hands-on work. Share any personal experiences where you've tackled a mechanical issue or helped someone with a repair. This will show that you’re genuinely interested in the role and ready to learn.
✨Demonstrate Customer Service Skills
Since you'll be the friendly face of Hotpoint, it's crucial to highlight your customer service abilities. Think of examples where you've gone above and beyond for a customer or resolved a conflict. This will help the interviewers see you as a great fit for their team.
✨Prepare Questions About Training
Show your eagerness to learn by preparing thoughtful questions about the training process. Ask about the types of appliances you'll be working on or how the shadowing experience works. This demonstrates your commitment to growing within the company.
✨Be Ready to Discuss Safety Practices
Safety is key in this role, so brush up on basic safety practices related to electrical and mechanical work. Be prepared to discuss how you would ensure safety while on the job. This will reassure the interviewers that you take the role seriously and are ready to follow protocols.