At a Glance
- Tasks: Lead user research projects to enhance public services and digital products.
- Company: Join a dynamic team focused on improving local government services.
- Benefits: 12-month contract, flexible work with 2 days on-site, and impactful work.
- Other info: Collaborate with diverse teams and engage with senior stakeholders.
- Why this job: Make a real difference in public services while shaping user-centred design.
- Qualifications: Extensive local government experience and strong research skills required.
The predicted salary is between 48000 - 72000 £ per year.
A fantastic opportunity has arisen for an experienced Senior User Researcher to support a major Central Government digital programme focused on improving public-facing services and digital products used across the UK. You will conduct high-quality strategic research with citizens, service users, and local government teams to shape user-centred design, product direction and organisational decision-making. This role requires someone with strong expertise in end-to-end user research and a background working with local authorities or councils to understand how public services operate at a local level.
What You'll Do
- Lead and deliver a wide range of user research projects (discovery through to evaluative) involving local government officers and end users.
- Plan, design and conduct research using both qualitative and quantitative methods.
- Run research activities end-to-end: designing, recruiting, conducting sessions, analysing data and presenting insights.
- Translate findings into clear, actionable insights that influence product, service and strategic decisions.
- Collaborate closely with multidisciplinary teams including product managers, designers, policy specialists and developers.
- Engage and involve stakeholders across local and central government throughout the research process.
- Advocate for evidence-based decision-making and promote user-centred approaches.
- Seek out new research opportunities and innovative methods to improve how services are understood and designed.
Who You Are
- Have extensive experience working within local government or council environments.
- Are highly skilled in a wide range of research methods - from ethnography and diary studies to quantitative research and statistical analysis.
- Can balance research rigour with practicality, understanding when to prioritise speed vs depth.
- Have strong analytical skills and can extract meaningful insights from complex datasets.
- Understand the social, policy and technological context of public-facing services.
- Can translate research into real impact, influencing products, services and strategy.
- Are confident engaging senior stakeholders and communicating insights in compelling, creative ways.
- Have experience working within multidisciplinary teams in digital delivery environments.
This is an excellent opportunity to drive meaningful change in public services and help shape digital.
Senior User Researcher in City of London employer: TXP Technology x People
At TXP Technology, we pride ourselves on being an excellent employer that values innovation and collaboration. Our supportive work culture fosters professional growth, offering employees opportunities to enhance their skills while working on impactful public sector projects. With the flexibility of remote work and the chance to connect with colleagues in Telford, we ensure a balanced and rewarding work experience for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in local government or public sector roles. Attend events, webinars, or even casual meet-ups to chat with folks who might know about opportunities. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects, especially those related to local government. Use case studies to demonstrate how your insights led to real changes. This will make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of current public sector challenges. Be ready to discuss how your experience can help tackle these issues. We want to see you confidently advocate for user-centred approaches during your chats!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. So, get your application in and let’s make some waves in public services together!
We think you need these skills to ace Senior User Researcher in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior User Researcher. Highlight your experience in local government and any relevant projects you've worked on. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about user research in the public sector. Share specific examples of how you've made an impact in previous roles, especially within local authorities.
Showcase Your Research Skills:In your application, be sure to highlight your expertise in both qualitative and quantitative research methods. We’re looking for someone who can balance depth with practicality, so give us examples of how you've done this in past projects.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at TXP Technology x People
✨Know Your Local Government Inside Out
Make sure you brush up on your knowledge of local government structures and processes. Understanding how councils operate will not only help you answer questions more effectively but also demonstrate your genuine interest in the role.
✨Showcase Your Research Skills
Prepare to discuss specific research projects you've led, especially those involving local authorities. Be ready to explain your methodology, the challenges you faced, and how your findings influenced decision-making. This will highlight your end-to-end user research expertise.
✨Engage with Stakeholders
Think about how you can engage stakeholders during your interview. Prepare examples of how you've collaborated with multidisciplinary teams and communicated insights to senior stakeholders. This shows you can advocate for user-centred approaches effectively.
✨Be Ready for Practical Scenarios
Expect scenario-based questions that assess your ability to balance research rigour with practicality. Think of examples where you had to prioritise speed over depth or vice versa, and be prepared to discuss how you made those decisions.
