Contact Centre Operations Manager (Insurance, TOM, Digital) in Cardiff

Contact Centre Operations Manager (Digital Direct Operations Manager) Duration: 6 Months Rate: £650-£750 per day (Inside IR35 via umbrella) Location: Hybrid Working - travel to Cardiff and Glasgow - Candidates UK wide can be considered Shape and lead our client's Contact Centre multi-channel operations plan, setting a clear plan, leading operational effectiveness, driving productivity and challenging the status quo. Build high-performing teams, develop capability, and create a positive, engaging culture that drives long-term operational success. It's an exciting time to join our leading financial services client's Digital Direct team - you'll be part of a team that's key to driving the next phase of their Direct business growth story. We're looking for an experienced Operations Manager who has significant experience of leading and driving operational excellence. In this critical role, you'll define and lead the delivery of the multi-channel contact centre operations plan, driving operationally efficient, compliant, customer-focused service across Direct multi-channel journeys. This role combines hands-on operational leadership with TOM delivery, supporting both day-to-day performance and t...