At a Glance
- Tasks: Lead solution design and engage with clients to create impactful solutions.
- Company: Dynamic tech consultancy focused on client success and innovation.
- Benefits: 25 days annual leave, hybrid working, and opportunities for professional growth.
- Other info: Join a fast-paced environment with a focus on emerging technologies.
- Why this job: Shape solutions that make a real difference in various sectors.
- Qualifications: Experience in solution architecture and strong communication skills required.
The predicted salary is between 70000 - 90000 £ per year.
Customer Solution Architect
We are looking for a commercially aware and consultative Customer Solution Architect (CSA) to take full ownership of solution design throughout the pre‑sales lifecycle.
Working closely with Sales, Pre‑Sales, and Delivery teams, you will act as the technical lead and trusted solution owner across client engagements, from early qualification and discovery through to handover into delivery.
A key part of the role is developing a deep understanding of each client’s business, the challenges they face, and the outcomes they are trying to achieve.
You will combine this insight with a strong understanding of TXP’s capabilities to design solutions that go beyond expectations.
You will bring experience in at least one of the following sectors: Financial Services, Insurance, or Public Sector, allowing you to engage credibly with clients and shape solutions that reflect their regulatory, operational, and strategic priorities.
You will also contribute to the ongoing development of TXP’s propositions, ensuring they remain relevant, differentiated, and commercially strong.
Living Our Values (CARES)
Client Focus
Put the client at the centre of every solution, ensuring designs are grounded in real business needs and outcomes.
Adaptability
Respond quickly to changing client needs, market conditions, and emerging technologies.
Responsibility
Take ownership of solution direction, ensuring clarity around scope, risks, and delivery feasibility.
Excellence
Maintain high standards across all pre‑sales outputs and continuously improve ways of working.
Success
Ensure what is sold is delivered successfully, for both the client and TXP.
Key Responsibilities
- Understanding the Client and Their Challenges
- Build a strong understanding of each client’s business, operating environment, and key challenges.
- Lead discovery sessions and workshops to identify root causes, not just surface requirements.
- Apply sector knowledge (Financial Services, Insurance, Public Sector) to shape relevant solutions.
- Maintain deep knowledge of TXP’s services and capabilities and apply these effectively in solution design.
- Solution Ownership & Design
- Own the solution across the full pre‑sales lifecycle, acting as the technical authority.
- Design practical, commercially viable solutions using TXP’s full capability portfolio.
- Ensure solutions are clearly scoped, realistic, and deliverable.
- Support governance processes and proactively manage risks and issues.
- Client Engagement & Solution Conversations
- Lead client discussions, workshops, and solution conversations.
- Act as the main technical contact during pre‑sales engagements.
- Present solutions clearly to both technical and non‑technical audiences, including senior stakeholders.
- Translate complex technical concepts into clear, business‑focused language.
- Pre‑Sales Delivery
- Produce high‑quality content for proposals, Statements of Work (So Ws), presentations, and RFP responses.
- Work with Sales and Delivery teams to validate scope, risks, and delivery approach.
- Manage multiple opportunities at the same time in a structured way.
- Transition to Delivery
- Own the handover from pre‑sales into delivery, ensuring clarity and completeness.
- Engage delivery teams during late‑stage pre‑sales to confirm feasibility and readiness.
- Provide clear documentation and briefings to support successful delivery.
- Remain available during early delivery phases to clarify solution intent and scope.
- Proposition Development
- Contribute to improving and refining TXP’s existing propositions.
- Help develop new offerings aligned to market demand.
- Ensure propositions remain competitive and relevant across target sectors.
- Create reusable assets, templates, and frameworks to improve pre‑sales consistency and quality.
Skills & Experience
Essential Experience
- Experience in a Solution Architect, Pre‑Sales Architect, or Technical Consultant role within IT services or consultancy.
- Strong track record in pre‑sales, including solution design and proposal development.
- Experience working with clients in Financial Services, Insurance, or Public Sector.
- Proven experience leading solution design across the full pre‑sales lifecycle.
• Good knowledge of relevant technology areas such as
- Cloud platforms
- Microsoft technologies
- Software engineering
- Integration
- Saa S
- Data and AI
Skills & Behaviours
- Strong curiosity and structured thinking when understanding client problems.
- Excellent communication skills, with the ability to simplify complex ideas.
- Confident stakeholder management, including engagement at senior levels.
- High emotional intelligence and strong relationship‑building skills.
- Commercial awareness with a practical, delivery‑focused mindset.
- Comfortable taking ownership in a fast‑paced, multi‑opportunity environment.
- Interest in emerging technologies, particularly AI and automation.
Desirable
- Experience contributing to propositions or go‑to‑market strategies.
- Experience across multiple sectors (Financial Services, Insurance, Public Sector).
- Familiarity with AI‑assisted tools for proposal or documentation creation.
- Understanding of delivery methodologies such as Agile or PRINCE2.
Education
- Degree in a relevant field or equivalent experience.
- Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential.
Benefits
- 25 day annual leave
- #J-18808-Ljbffr
Customer Solution Architect in Birmingham employer: TXP Technology x People
At TXP Technology, we pride ourselves on being an excellent employer that values innovation and collaboration. Our supportive work culture fosters professional growth, offering employees opportunities to enhance their skills while working on impactful public sector projects. With the flexibility of remote work and the chance to connect with colleagues in Telford, we ensure a balanced and rewarding work experience for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solution Architect in Birmingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what TXP Technology x People values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges TXP Technology x People might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at TXP Technology x People!
✨Direct Apply to TXP Technology x People
Let's not forget to apply directly through the TXP Technology x People website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Customer Solution Architect in Birmingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at TXP Technology x People.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at TXP Technology x People. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at TXP Technology x People
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
