At a Glance
- Tasks: Conduct user research to enhance digital services and understand user needs.
- Company: Join a dynamic team within the Home Office, shaping impactful digital solutions.
- Benefits: Competitive daily rate, flexible working pattern, and opportunity to work on high-profile projects.
- Other info: Active SC clearance needed; great chance for career growth in government services.
- Why this job: Make a real difference by improving user experiences in a complex environment.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 57036 - 69710 £ per year.
We are looking for an experienced User Researcher to support the delivery of digital services within a complex Home Office environment. The role will sit within a multidisciplinary delivery team, conducting research to understand user needs, behaviours and pain points and using those findings to shape the design and development of services. The successful candidate may support a number of service areas, including Digital Notebooks, Manage Appointment Booking, and Restoring Order & Control.
Key Responsibilities
- Plan and conduct user research across digital services and products
- Identify user needs, behaviours, pain points and opportunities for improvement
- Design and deliver qualitative and quantitative research activities, including interviews, usability testing, workshops and contextual research
- Analyse research findings and translate them into clear, actionable insights
- Work closely with Service Designers, Interaction Designers, Product Managers, Business Analysts and delivery teams
- Support iterative design and development by testing concepts, prototypes and live services with users
- Present research findings clearly to delivery teams and senior stakeholders
- Ensure research considers accessibility and the needs of users with different levels of digital capability
- Maintain research artefacts and contribute to the wider evidence base across the programme
Skills & Experience
- Strong experience as a User Researcher within digital or technology programmes
- Experience planning, conducting and analysing user research independently
- Strong understanding of user-centred design and Agile delivery
- Experience working within multidisciplinary teams
- Confident conducting usability testing, interviews and other research methods
- Ability to turn complex research findings into clear insights and recommendations
- Strong stakeholder engagement and communication skills
- Experience working with sensitive, complex or high-profile services would be beneficial
- Previous Home Office, Central Government or GDS experience would be advantageous
- Understanding of the GDS Service Standard and accessibility requirements would be beneficial
Active SC clearance is required for this role.
User Researcher (SC Cleared) in London employer: TXP Technology x People Careers
TXP is an excellent employer for EPOS Engineers, offering competitive pay and a supportive work culture that values teamwork and professional growth. With opportunities for overtime and travel allowances, employees can enjoy a rewarding experience while working on diverse projects across the UK. The company fosters a dynamic environment where engineers can enhance their skills and advance their careers in the IT sector.
Contact Details:
TXP Technology x People Careers Recruitment Team
