At a Glance
- Tasks: Diagnose and repair household appliances while providing top-notch customer service.
- Company: Join Hotpoint, one of the UK’s most trusted appliance brands.
- Benefits: Earn commission, enjoy a fully equipped van, and get 20 days holiday.
- Other info: Progression opportunities to a permanent role within 12 months.
- Why this job: Kickstart your career with hands-on training and real-world experience.
- Qualifications: No experience needed, just a passion for problem-solving and a great attitude.
The predicted salary is between 22000 - 26000 £ per year.
Start your career with Hotpoint as a Trainee Field Service Engineer. Are you ready to launch a hands-on career with one of the UK’s most trusted appliance brands? Hotpoint is offering an exciting opportunity to train and qualify as a Trainee Field Service Engineer. No experience? No problem – we’ll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands, and want a job where every day is different, this could be the perfect fit for you.
About the Role
As a Trainee Field Service Engineer, you’ll be out on the road, visiting customers' homes to diagnose and repair household appliances. You’ll be the friendly face of Hotpoint, helping people get their appliances back up and running.
What you’ll be doing:
- Driving your own Hotpoint van to customer appointments
- Diagnosing and repairing appliances like tumble dryers, electrical cookers, washing machines
- Providing top-notch customer service
- Managing your tools and spare parts stock
- Promoting our trusted Hotpoint products
Your Training Journey
We’ll fully support you from day one with a blend of classroom learning, hands-on experience, and on-the-job training:
- Welcome Induction (2 days) – Meet your team, collect your equipment, and learn key safety info
- Shadowing – Join an experienced engineer on the road to see the job in action
- Phase 1 Training (2 weeks) – Technical training at our specialist centre in Peterborough
- On-the-Job Learning (6–9 months) – Build your skills with real customers
- Phase 2 Training (1 week) – Level up your knowledge learning another appliance
What You’ll Need
- Passionate about customer service
- Interested in electrics, mechanics, or hands-on problem-solving
- Hold a full UK manual driving licence
- Physically fit – able to move and lift appliances
- Eligible to work in the UK
- No previous field engineering experience is required – just a great attitude and a willingness to learn!
What's In It for You?
- Bonuses: Commission + overtime opportunities
- Vehicle: Fully equipped company van + fuel card
- Time Off: 20 days holiday + bank holidays, increasing to 25 days once permanent
- Progression: The chance to move into a permanent role within 12 months with even more rewards
Why Choose Hotpoint?
- Learn from the best with industry-leading training
- Join a globally respected brand trusted by millions
- Enjoy a secure career path with opportunities to grow
- Be part of a team that values skill, effort, and dedication
Ready to Apply?
This is more than just a job – it’s the start of a long-term career where you’ll learn new skills, meet great people, and be proud of what you do. Hit Apply and take the first step to becoming a fully qualified Field Service Engineer with Hotpoint. For further information please contact The Academy Team!
Trainee Field Service Engineer in Carlisle employer: TXP Talent
Hotpoint is an exceptional employer that offers a supportive and dynamic work environment for aspiring Trainee Field Service Engineers. With comprehensive training, a commitment to employee growth, and the opportunity to work with a globally respected brand, you will be equipped to build a rewarding career while enjoying a healthy work-life balance. Join a team that values your skills and dedication, and take advantage of competitive benefits including bonuses, a fully equipped company van, and generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Field Service Engineer in Carlisle
✨Tip Number 1
Get to know the company! Research Hotpoint and understand their values, products, and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your hands-on skills! Even if you don’t have field experience, try fixing small appliances or electronics at home. This will not only boost your confidence but also give you some practical examples to discuss during your interviews.
✨Tip Number 3
Network like a pro! Connect with current or former Hotpoint employees on LinkedIn. They can provide insider tips and might even refer you for the role, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about starting your career with Hotpoint.
We think you need these skills to ace Trainee Field Service Engineer in Carlisle
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service and hands-on problem-solving. Share any experiences, even if they're not directly related to engineering, that highlight your eagerness to learn and help others.
Tailor Your CV:Make sure your CV reflects the skills and qualities mentioned in the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing relevant experiences!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how you can contribute to our team. Keep it friendly and engaging – we love a bit of personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TXP Talent
✨Know Your Stuff
Familiarise yourself with Hotpoint's products and services. Understand the basics of household appliances, especially those you might be working on, like washing machines and cookers. This will show your genuine interest and help you answer technical questions confidently.
✨Show Your Customer Service Skills
As a Trainee Field Service Engineer, you'll be the face of Hotpoint. Prepare examples of how you've provided excellent customer service in the past, even if it's from a different context. Highlight your communication skills and ability to solve problems on the spot.
✨Be Ready for Hands-On Questions
Expect practical questions about diagnosing and fixing appliances. Think through scenarios where you might need to troubleshoot an issue. Practising these scenarios can help you articulate your thought process during the interview.
✨Demonstrate Your Willingness to Learn
Hotpoint values a great attitude and a willingness to learn over experience. Be prepared to discuss how you approach learning new skills and adapting to challenges. Share any relevant experiences that showcase your eagerness to grow in a hands-on role.
