Sales Operations Manager - HubSpot in Chepstow

Founded in 2005, TXO is the global partner for the entire technology lifecycle. We help industries optimize, manage, deploy, and resell technology. We operate globally with key hubs in the UK, US, Sweden, France, Germany, Australia, Japan, and Brazil. With the support of TowerBrook Delta, we are accelerating the transition to a smarter, more sustainable network ecosystem. Join our team and shape technology for a more sustainable future.

As a growing organisation with turnover exceeding £150m, we are investing in a dedicated Sales Operations Manager - HubSpot to help us build a scalable, data-informed commercial engine. This is our first dedicated operations hire within the sales organisation. You will take ownership of our HubSpot CRM (Sales & Marketing Hubs), optimise sales processes, and drive reporting and insights that support commercial leadership decision-making. In addition to system ownership, this role is accountable for improving commercial effectiveness, forecast discipline, and sales performance transparency.

Although HubSpot is newly deployed, adoption is strong, and this role will be critical to ensuring consistency, accuracy, and long-term scalability.

• HubSpot Ownership & Governance
  • Own the HubSpot environment across Sales and Marketing Hubs, ensuring it’s configured to support multiple sales teams and a growing commercial function.
  • Manage pipelines, automation, user roles, permissions, and data quality controls.
  • Define and enforce CRM standards and governance.
  • Provide training and ongoing support to users to reinforce best practices.
• Sales Operations & Process Enablement
  • Partner with sales leaders across multiple teams to map, optimise, and document sales processes.
  • Standardise workflows and handoffs to ensure consistency across sales functions.
  • Monitor pipeline health, ensuring accurate stage progression and clear next steps.
  • Drive adherence to process expectations through enablement, communication, and regular review cycles.
  • Support onboarding of new sales hires from a systems perspective.
• Commercial Effectiveness and Performance
  • Own commercial KPIs including conversion rates, win rates, sales cycle, and pipeline coverage.
  • Identify funnel bottlenecks and performance issues.
  • Support sales productivity and capacity analysis.
  • Provide data-driven recommendations to improve revenue outcomes.
• Reporting, Insights & Forecasting
  • Build and manage dashboards for performance and forecasting.
  • Own forecast methodology and cadence, and challenge forecast assumptions and inputs.
  • Track forecast accuracy and provide proactive recommendations based on data (e.g., conversion rate improvements, resource allocation, channel performance).
  • Analyse commercial data to identify risks, opportunities, and patterns across product lines or business units.
  • Support senior leadership in preparing commercial updates, forecasting reviews, and board-level reporting inputs.
• Deal Support & Commercial Governance
  • Support deal governance, approvals, and pipeline discipline.
  • Provide visibility on discounting, ageing, and deal risk.
  • Partner with Finance and Legal to ensure data accuracy.
• Cross-Functional Collaboration
  • Work closely with Marketing on lead management, MQL→SQL handoffs, and lifecycle stage accuracy.
  • Partner with Finance on forecasting, commercial reporting alignment, and data reconciliation.
  • Collaborate with IT to ensure system alignment and security.

• Strong hands-on experience with HubSpot Sales Hub; experience with Marketing Hub preferred.
• Background in sales operations, revenue operations, or CRM administration.
• Confident working with sales leadership teams and challenging assumptions where data or process issues arise.
• Strong commercial and analytical mindset with the ability to translate data into clear, actionable insights.
• Experience supporting multi-team sales organisations and managing competing priorities.
• Excellent communicator with the ability to coach, influence, and drive adoption.

• HubSpot certifications (Admin, Reporting, Sales Software, Operations Hub).
• Exposure to enterprise-level reporting requirements, including forecast scrutiny.
• Experience in PE-backed or high-growth environments.
• Understanding of broader RevOps concepts (lead routing, attribution, lifecycle design).

• You’re comfortable operating autonomously as the first dedicated Sales Operations hire.
• You balance pragmatism with process thinking — solving today’s issues while laying foundations for tomorrow.
• You’re credible with senior stakeholders and confident in providing data-led challenge, but also approachable and patient when coaching end users.
• You enjoy continual improvement and are proactive in spotting and fixing issues before they become problems.

This role has the potential to evolve into a broader Revenue Operations or Commercial Operations leadership position as the business scales.

• Competitive Base Salary (Market benchmarked)
• Pension
• Life Insurance
• 25 days holidays (including Bank Holidays)
• Hybrid working (UK-based with travel to Chepstow office)