Location: Chepstow or Solihull / Hybrid, travel to Group sites as required Responsible to: Group Head of IT Responsible for: Leading the delivery of secure, reliable and consistent Group IT services Scope: UK, North America (AirWay) and Germany (GmbH) About Us At TXO, we are transforming technology for a more sustainable future. Our people enable organisations worldwide to optimise and transform technology across its entire lifecycle, helping customers unlock value while reducing environmental impact through circular economy solutions. Working at TXO means contributing to real-world change. Our global teams support critical infrastructure for customers in more than 140 countries, extending the life of technology, reducing waste and helping organisations operate more sustainably. From engineering and operations to sales, finance, supply chain and corporate functions, every role plays a part in delivering meaningful impact. We combine global reach with local expertise, creating opportunities to work on complex challenges across technology, commercial, operational and business disciplines. Our culture is built on collaboration, innovation and technical excellence, empowering our people to deliver practical solutions that make a measurable difference. As we continue to grow globally, backed by TowerBrook Capital Partners' impact strategy, we are committed to building an inclusive environment where our people can develop, thrive and help shape the future of sustainable technology. Job function We are looking for an experienced Group IT Services Manager to lead the delivery and continuous improvement of IT services and infrastructure across TXO. Reporting to the Group Head of IT, you will be accountable for the practical leadership and operational performance of Group IT Services. You will translate Group IT priorities into reliable day-to-day services, consistent operating practices and measurable improvements for colleagues across our international locations. Leading a geographically dispersed team across the UK, North America and Germany, you will operate within a matrix environment and work closely with senior colleagues across Business Systems Change management; Request fulfilment; Service levels and SLAs; Continual service improvement Broad operational knowledge of infrastructure, cloud, networking, identity, end-user computing and Microsoft 365. Experience managing technology suppliers, contracts and commercial performance. Experience delivering operational change, infrastructure projects, migrations or service transitions. Experience working collaboratively with Cyber Security, Business Systems, Applications and other technology teams to deliver integrated services. Experience operating in environments where service availability, security and business continuity are critical. ITIL certification or equivalent practical ITSM experience. Project delivery or technology management certification. Experience with Azure or another major cloud platform. Experience with modern ITSM/service management tooling. Experience within telecommunications, technology, manufacturing, logistics or another operationally complex international environment. Experience supporting business integration, acquisitions, rapid growth or significant technology transformation. Experience implementing service management frameworks, IT automation or operational standardisation. Employee assistance programme Company events Company pension Cycle to work scheme Life insurance On-site free parking Create a job alert for this search Group IT Services Manager Chepstow, Wales, GB #J-18808-Ljbffr
Group It Services Manager employer: TXO Group
TXO Group is an excellent employer that fosters a collaborative and dynamic work culture, where employees are encouraged to grow and develop their skills in the fast-paced Networks & Engineering division. With a focus on meaningful project delivery and a commitment to high-quality service, team members benefit from exposure to the full project life cycle and opportunities for professional advancement in a supportive environment.
