Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Own and enhance the ServiceNow platform, driving innovation and efficiency.
- Company: Join a dynamic professional services organisation with a focus on growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Make a real impact by shaping the future of the ServiceNow platform.
- Qualifications: Experience as a ServiceNow Administrator and strong problem-solving skills required.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
About the Role: We are looking for an experienced and driven ServiceNow Platform Specialist to join a growing professional services organisation. This role will take ownership of the day-to-day operation, enhancement, and evolution of the ServiceNow platform, acting as the internal authority on all platform-related matters. You’ll play a key role in delivering and supporting a newly introduced Professional Services delivery module, alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped and adopted across the business.
Key Responsibilities
- Own the administration and operation of the ServiceNow platform, ensuring stability, performance, security, and resilience, including the management of users, roles, groups, and permissions.
- Lead the rollout, configuration, and long-term support of the ServiceNow Professional Services delivery module, working closely with internal stakeholders to ensure successful adoption.
- Maintain and enhance existing ServiceNow modules and configurations, driving continuous improvement and platform maturity.
- Design, build, and deliver ServiceNow solutions such as workflows, forms, dashboards, reports, portals, and system integrations that support business processes.
- Work collaboratively with stakeholders across professional services, operations, IT, HR, finance, and administration to capture requirements and translate them into effective technical solutions aligned with organisational goals.
- Manage platform upgrades, patches, and routine health checks to keep the environment current, secure, and efficient.
- Produce and maintain clear technical documentation covering configurations, processes, and user guidance, and provide training or support to users and fellow administrators when required.
- Monitor platform health and usage, investigate issues, and identify opportunities to automate processes and improve efficiency.
- Keep up to date with ServiceNow releases, enhancements, and best practices to ensure the platform continues to deliver maximum value.
Skills and Experience
- Demonstrable experience working as a ServiceNow Administrator and Developer.
- Strong understanding of ServiceNow architecture and core platform capabilities.
- Hands-on experience supporting and configuring the ServiceNow ITSM module.
- Experience with, or a solid understanding of, ServiceNow modules supporting professional services delivery (desirable but not essential).
- Proven capability in configuring and customising ServiceNow, including UI Policies, Client Scripts, Business Rules, Script Includes, ACLs, Workflows, Flow Designer, and Service Portal components.
- Working knowledge of JavaScript and HTML.
- Experience with integrations and data import/export processes.
- Experience creating reports and using performance analytics within ServiceNow.
- Strong analytical and problem-solving skills with close attention to detail.
- Confident communicator, able to engage with both technical and non-technical stakeholders.
- Comfortable working independently, managing competing priorities in a fast-paced environment.
- Self-motivated, proactive, and accountable, with strong ownership of outcomes.
- Proven experience gathering requirements and managing stakeholder expectations.
Qualifications / Certifications
- ServiceNow Certified System Administrator (CSA) – essential.
- ServiceNow Certified Application Developer (CAD) – highly desirable.
- Additional ServiceNow certifications related to ITSM or professional services delivery are advantageous but not required.
ServiceNow Platform Specialist employer: TXM Recruit
Contact Detail:
TXM Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Specialist
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend meetups, webinars, or even local tech events. The more people you know, the better your chances of landing that ServiceNow Platform Specialist gig.
✨Show Off Your Skills
Don’t just talk about your experience; demonstrate it! Create a portfolio showcasing your ServiceNow projects, workflows, and any custom solutions you've built. This will give potential employers a clear view of what you can bring to the table.
✨Ace the Interview
Prepare for those interviews by brushing up on common ServiceNow scenarios and challenges. Be ready to discuss how you've tackled issues in the past and how you can contribute to their team. Confidence is key!
✨Apply Through Our Website
Make sure to apply directly through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage with us directly!
We think you need these skills to ace ServiceNow Platform Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Platform Specialist role. Highlight your experience with ServiceNow, especially in administration and development, and showcase any relevant projects that demonstrate your skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the ServiceNow platform and how your background aligns with our needs. Be sure to mention specific experiences that relate to the key responsibilities outlined in the job description.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills in your application. Mention your hands-on experience with ServiceNow modules, JavaScript, and any integrations you've worked on. This will help us see your fit for the role right away!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your talents directly to our team!
How to prepare for a job interview at TXM Recruit
✨Know Your ServiceNow Stuff
Make sure you brush up on your ServiceNow knowledge before the interview. Understand the core platform capabilities, especially around ITSM and any professional services modules. Be ready to discuss your hands-on experience with configurations, customisations, and integrations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific instances where you improved platform performance or resolved issues. This will demonstrate your analytical skills and attention to detail, which are crucial for this role.
✨Engage with Stakeholders
Since this role involves working closely with various stakeholders, be prepared to talk about your communication style. Share experiences where you successfully gathered requirements or managed expectations. Highlight your ability to engage both technical and non-technical audiences.
✨Stay Updated on Best Practices
Familiarise yourself with the latest ServiceNow releases and best practices. Mention any recent updates or features that excite you during the interview. This shows your commitment to continuous improvement and that you're proactive about keeping your skills sharp.
