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For Companies At a Glance
- Tasks: Provide hands-on technical support and repairs for complex products in the field.
- Company: Join a leading engineering and manufacturing organisation with a focus on innovation.
- Benefits: Competitive salary, opportunities for travel, and professional development.
- Why this job: Be the problem-solver that customers rely on and make a real difference.
- Qualifications: HNC qualification or equivalent experience in engineering or technical environments.
- Other info: Dynamic role with opportunities for growth and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
TXM Recruit is supporting a leading engineering and manufacturing organisation in the search for a Service Engineer to join their growing operations team based in Saffron Walden. This is a hands-on, customer-facing role, ideal for an engineer who enjoys problem-solving, working on complex products, and providing high-quality technical support both on-site and in the field.
The Role
As a Service Engineer you will play a key part in supporting customers through on-the-ground repairs, upgrades, product evaluations and technical support. You will manage your workload effectively, ensure the highest standards of quality and safety, and contribute to continuous improvement across service operations. Deliver a professional, responsive service, build strong customer relationships, and ensure products meet quality, build and delivery requirements.
Key Responsibilities
- Customer Service & Field Support
- Provide clear, professional communication with customers, maintaining strong working relationships.
- Translate technical requirements into clear, customer-friendly explanations.
- Train customer users on products and systems.
- Handle challenging service issues calmly and professionally, with a customer-first approach.
- Travel to customer sites as required, including occasional overnight stays.
- Service Operations
- Manage and prioritise service jobs to ensure timely scheduling and completion.
- Ensure safe handling of tools, materials and hazardous substances in line with HSE requirements.
- Maintain, inspect and calibrate tools, assembly and test equipment in line with internal systems.
- Complete and maintain accurate service reports, logs and maintenance documentation.
- Support spare parts, inventory and customer product management.
- Ensure compliance with safety standards, SOPs and quality procedures.
- Contribute to the development of new work instructions and SOPs.
- Maintain and update training records and competency matrices.
Skills & Experience Required – Essential
- HNC qualification or equivalent practical experience.
- Strong technical problem-solving ability with knowledge of mechanical and electronic manufacturing processes.
- Experience with mechanical and electronic assembly processes.
- Understanding of Lean Manufacturing and Continuous Improvement principles.
- Experience working in engineering, manufacturing or technical environments.
- Aware of HSE requirements in factory and customer site settings.
- Strong analytical skills, including root cause analysis.
- Confident decision-making and prioritisation under pressure.
- Intermediate IT skills (Word, Excel, Outlook, PowerPoint).
Desirable
- Experience servicing, overhauling or refurbishing complex engineered products.
- Experience using Epicor Kinetic ERP systems.
Key Attributes
- Strong customer focus with a professional and supportive approach.
Service Engineer in Saffron Walden employer: TXM Recruit
Contact Detail:
TXM Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and manufacturing sectors. Attend industry events or join online forums where you can meet potential employers and showcase your skills.
✨Tip Number 2
Prepare for interviews by practising common questions related to service engineering. Think about how you can demonstrate your problem-solving skills and customer service experience through real-life examples.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply directly through our website! We often have exclusive roles that might not be advertised elsewhere. Plus, it shows your enthusiasm for joining our team and makes it easier for us to connect with you.
We think you need these skills to ace Service Engineer in Saffron Walden
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Engineer role. Highlight your technical skills, problem-solving abilities, and any relevant experience in engineering or manufacturing. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your experience in providing excellent customer service. Share examples of how you've handled challenging situations and built strong relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at TXM Recruit
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to mechanical and electronic manufacturing processes. Be ready to discuss specific examples of problem-solving you've done in the past, especially in customer-facing situations.
✨Show Off Your Customer Skills
Since this role is all about building strong relationships with customers, think of instances where you've successfully communicated complex technical information in a simple way. Prepare to share how you’ve handled challenging service issues while keeping a calm and professional demeanour.
✨Be Ready to Discuss Safety and Compliance
Familiarise yourself with HSE requirements and safety standards relevant to the role. Be prepared to talk about how you ensure compliance in your work and any experiences you have with maintaining tools and equipment safely.
✨Demonstrate Your Continuous Improvement Mindset
Think about examples where you've contributed to process improvements or developed new work instructions. Highlight your understanding of Lean Manufacturing principles and how they can be applied to enhance service operations.
