Customer Support Technician in Stamford, Lincolnshire

Customer Support Technician Electrical Engineering / Service Support Location:Stamford, Lincolnshire
Type: Full-time, Permanent
Salary:£30,000 – £32,0000

An innovative and well-established engineering business is seeking a Customer Support Technicianto join their service team. This role is ideal for someone with an electrical engineering background, a proactive attitude, and a passion for delivering exceptional technical support to customers worldwide.

Youll be supporting a range of electromechanical products including load banks and dynamometers, working both remotely and on-site to diagnose issues, perform repairs, and ensure customer satisfaction throughout the full product lifecycle.

Key Responsibilities:

• Diagnose and repair mechanical and electrical faults on industrial test equipment
• Perform warranty work and upgrades in line with company and customer expectations
• Generate risk assessments, method statements, service reports, and fault analysis documentation
• Create and maintain troubleshooting guides and service documentation
• Log and track all service activity using SAP B1
• Liaise across engineering, production, and sales to contribute to product improvement
• Support occasional on-site work globally, with flexibility for travel at short notice (typically one week, occasionally longer)

What Were Looking For:

• Minimum ONC or equivalent in Electrical Engineering
• Experience supporting and repairingindustrial control systems
• Confident reading electrical schematics and circuit diagrams
• Clear communication and technical writing skills
• Organised, proactive, and able to work independently and in a team
• Comfortable with global travel and hands-on work in customer environments
• Familiarity with SAP and Microsoft Office software