At a Glance
- Tasks: Lead and develop a dynamic Sales & Customer Operations team while ensuring top-notch customer service.
- Company: Join a leading engineering and manufacturing business in Normanton.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Collaborative culture with opportunities for continuous improvement and growth.
- Why this job: Make a real impact by improving processes and enhancing customer experiences.
- Qualifications: Experience in customer service or sales operations management is essential.
The predicted salary is between 29700 - 36300 £ per year.
TXM Recruit is recruiting on behalf of a leading engineering and manufacturing business for a Customer & Sales Operations Team Leader to join their team in Normanton.
All potential candidates should read through the following details of this job with care before making an application.
This is a key role within the Sales & Customer Operations function, responsible for leading and developing the team while ensuring customers receive a professional, responsive and commercially focused service.
You will take ownership of the end-to-end customer order process, ensuring orders are processed accurately and efficiently, while maintaining high standards across ERP and CRM systems.
Working closely with Sales, Operations, Engineering, Production, Logistics, Finance and Quality, you will play an important role in improving processes, resolving customer issues and supporting wider commercial performance.
Key Responsibilities
Lead, manage and develop the Sales & Customer Operations team.
Set clear objectives, priorities and performance standards.
Manage workload, resources and team performance.
Conduct regular one-to-ones, performance reviews and development discussions.
Own the end-to-end customer order process, ensuring orders are entered accurately and promptly.
Ensure product codes, quantities, pricing, delivery requirements and customer information are correct.
Manage amendments, cancellations, credits and returns.
Ensure customer issues and escalations are owned through to resolution.
Maintain high standards of ERP and CRM data accuracy.
Support Sales with enquiries, quotations and customer opportunities.
Monitor outstanding quotations and support account retention, repeat business and growth.
Develop and maintain consistent processes and standard operating procedures.
Identify recurring issues, delays and inefficiencies and implement improvements.
Use KPIs and data to monitor performance and identify opportunities for improvement.
Work collaboratively with teams across different functions and locations.
Support a strong right-first-time and continuous improvement culture.
About You
The successful candidate will have proven experience managing or leading a customer service, sales operations, order management or inside sales team.
You will ideally have
Strong experience in order entry and order processing.
Previous experience managing customer accounts, complaints and escalations.
Experience using ERP and CRM systems. xgikmsk
Experience managing KPIs, workloads and team performance.
Experience improving processes across depar...
Customer & Sales Operations Coordinator in Castleford employer: TXM Recruit
TXM Recruit is an excellent employer, offering a long-term temp-to-perm contract with a focus on stability and career growth for carpenters at large MOD sites near St. Neots. With competitive pay, mileage reimbursement, and a commitment to equal opportunities, employees can expect a supportive work culture that values their skills and contributions while providing ample opportunities for professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Operations Coordinator in Castleford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TXM Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TXM Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Operations Coordinator in Castleford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TXM Recruit:Your cover letter is your chance to shine! Tell us why you want to work at TXM Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TXM Recruit!
How to prepare for a job interview at TXM Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
