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For Companies At a Glance
- Tasks: Lead coaching initiatives to enhance customer service and operational excellence in retail stores.
- Company: Join a respected client known for fostering growth and impactful retail experiences.
- Benefits: Enjoy a competitive salary, company car, and ongoing development opportunities.
- Why this job: Make a real difference by empowering teams and improving customer experiences in the retail sector.
- Qualifications: Experience in FMCG, strong coaching skills, and excellent communication abilities required.
- Other info: This role is not sales-focused; it's about coaching and supporting retail teams.
The predicted salary is between 37000 - 51800 £ per year.
Job Description
Are you a passionate Food/Retail Development Coach or Training Manager with a strong track record in coaching in-store teams and elevating customer service standards?
TWX is proud to be partnering with a long-standing and respected client in the search for an experienced Retail Development Coach. We’ve worked closely with this company for years and can confidently say they offer a fantastic environment to grow, learn, and make a meaningful impact in the retail space.
The Role:
As a Retail Development Coach, you’ll lead the rollout of an Operational Excellence Program across a network of stores in South London and the Southeast. Your focus will be on improving:
- Customer service
- Brand standards
- Store compliance
- Food safety
You’ll coach store teams to deliver a consistent, superior customer experience.
What We’re Looking For:
- Proven background in FMCG (preferably within the convenience retail sector)
- Experience managing multiple store locations
- Strong coaching and influencing skills
- Excellent communication and negotiation abilities
- Competency with Microsoft Office applications
- A full, clean driving licence
- Level 3 Food Safety Certification (advantageous but not essential)
This isn’t a sales role — it’s for someone who truly wants to make a difference through coaching and supporting retail teams to thrive.
What’s in It for You:
- Salary £37,000
- Company car
- Benefits scheme
- Ongoing support and development opportunities
If you’re results-driven, flexible in your approach, and passionate about coaching for performance, we’d love to hear from you. Apply now with your CV and a short cover letter explaining why you're a great fit.
Interviews will take place ASAP, so don’t delay!
Territory Manager - Food Retail employer: TWX Recruitment
Contact Detail:
TWX Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Territory Manager - Food Retail
✨Tip Number 1
Research the company and its values thoroughly. Understanding their approach to customer service and operational excellence will help you align your coaching philosophy with theirs, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully coached teams in the past. Highlighting measurable outcomes from your previous experiences will demonstrate your effectiveness as a Retail Development Coach.
✨Tip Number 4
Familiarise yourself with the latest trends in food safety and retail compliance. Showing that you're up-to-date with industry standards can set you apart from other candidates.
We think you need these skills to ace Territory Manager - Food Retail
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in coaching and developing teams, particularly in the food retail sector. Use specific examples that demonstrate your ability to improve customer service and compliance.
Craft a Compelling Cover Letter: Write a short cover letter that clearly explains why you are a great fit for the role. Focus on your passion for coaching, your experience with FMCG, and how you can contribute to the company's goals.
Highlight Relevant Skills: In both your CV and cover letter, emphasise your strong communication and influencing skills. Mention your competency with Microsoft Office applications and any relevant certifications, like Level 3 Food Safety.
Show Enthusiasm: Convey your enthusiasm for the role and the company in your application. Let them know why you want to be part of their team and how you can make a meaningful impact in the retail space.
How to prepare for a job interview at TWX Recruitment
✨Showcase Your Coaching Experience
Be prepared to discuss specific examples of how you've successfully coached teams in the past. Highlight your ability to elevate customer service standards and improve team performance, as this is crucial for the role.
✨Demonstrate Your Knowledge of FMCG
Since a background in FMCG is essential, brush up on industry trends and challenges. Be ready to talk about your experience in the convenience retail sector and how it relates to the company's goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to influence others. Think of scenarios where you had to coach a team through a challenge and how you achieved positive outcomes.
✨Emphasise Communication Skills
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently, and be ready to demonstrate how you've effectively communicated with diverse teams in previous positions.
