Retail Coach

Croydon Full-Time 30000 - 42000 £ / year (est.) No home office possible

Job Description

Are you a passionate Food/Retail Development Coach or Training Manager with a strong track record in coaching in-store teams and elevating customer service standards?

TWX is proud to be partnering with a long-standing and respected client in the search for an experienced Retail Development Coach. We’ve worked closely with this company for years and can confidently say they offer a fantastic environment to grow, learn, and make a meaningful impact in the retail space.

The Role:

As a Retail Development Coach, you’ll lead the rollout of an Operational Excellence Program across a network of stores in South London and the Southeast. Your focus will be on improving:

Customer service
Brand standards
Store compliance
Food safety

You’ll coach store teams to deliver a consistent, superior customer experience.

What We’re Looking For:

Proven background in FMCG (preferably within the convenience retail sector)
Experience managing multiple store locations
Strong coaching and influencing skills
Excellent communication and negotiation abilities
Competency with Microsoft Office applications
A full, clean driving licence
Level 3 Food Safety Certification (advantageous but not essential)

This isn’t a sales role — it’s for someone who truly wants to make a difference through coaching and supporting retail teams to thrive.

What’s in It for You:

Salary £37,000
Company car
Benefits scheme
Ongoing support and development opportunities

If you’re results-driven, flexible in your approach, and passionate about coaching for performance, we’d love to hear from you. Apply now with your CV and a short cover letter explaining why you're a great fit.

Interviews will take place ASAP, so don’t delay!

Retail Coach employer: TWX Recruitment

TWX is an exceptional employer that fosters a supportive and dynamic work culture, perfect for those looking to make a significant impact in the retail sector. With a focus on employee growth, ongoing development opportunities, and a competitive benefits scheme, including a company car, you will thrive in your role as a Retail Development Coach while working across South London and the Southeast. Join a team that values your passion for coaching and elevating customer service standards, ensuring you have the tools and support needed to succeed.