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For Companies At a Glance
- Tasks: Lead coaching initiatives to enhance customer service and store standards across multiple locations.
- Company: Join a respected client known for fostering growth and impactful retail experiences.
- Benefits: Enjoy a competitive salary, company car, and ongoing development opportunities.
- Why this job: Make a real difference in retail by empowering teams and improving customer experiences.
- Qualifications: Experience in FMCG, strong coaching skills, and a full driving licence required.
- Other info: This role is perfect for those passionate about coaching, not sales.
The predicted salary is between 22200 - 37000 £ per year.
Are you a passionate Food/Retail Development Coach or Training Manager with a strong track record in coaching in-store teams and elevating customer service standards? TWX is proud to be partnering with a long-standing and respected client in the search for an experienced Retail Development Coach. We’ve worked closely with this company for years and can confidently say they offer a fantastic environment to grow, learn, and make a meaningful impact in the retail space.
The Role:
As a Retail Development Coach, you’ll lead the rollout of an Operational Excellence Program across a network of stores in South London and the Southeast. Your focus will be on improving:
- Customer service
- Brand standards
- Store compliance
- Food safety
You’ll coach store teams to deliver a consistent, superior customer experience.
What We’re Looking For:
- Proven background in FMCG (preferably within the convenience retail sector)
- Experience managing multiple store locations
- Strong coaching and influencing skills
- Excellent communication and negotiation abilities
- Competency with Microsoft Office applications
- A full, clean driving licence
- Level 3 Food Safety Certification (advantageous but not essential)
This isn’t a sales role — it’s for someone who truly wants to make a difference through coaching and supporting retail teams to thrive.
What’s in It for You:
- Salary £37,000
- Company car
- Benefits scheme
- Ongoing support and development opportunities
If you’re results-driven, flexible in your approach, and passionate about coaching for performance, we’d love to hear from you. Apply now with your CV and a short cover letter explaining why you’re a great fit. Interviews will take place in the coming weeks, so don’t delay!
Retail Coach employer: TWX Recruitment
Contact Detail:
TWX Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Coach
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what they stand for will help you align your coaching philosophy with their goals, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of the company. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare specific examples of how you've successfully coached teams in the past. Highlighting measurable outcomes from your previous roles will demonstrate your effectiveness as a Retail Coach.
✨Tip Number 4
Stay updated on the latest trends in customer service and retail management. Showing that you're knowledgeable about current best practices will set you apart from other candidates.
We think you need these skills to ace Retail Coach
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in coaching and managing retail teams. Emphasise any specific achievements in customer service improvement and operational excellence that align with the role.
Craft a Compelling Cover Letter: Write a short cover letter that clearly explains why you are a great fit for the Retail Coach position. Mention your passion for coaching, your experience in FMCG, and how you can contribute to elevating customer service standards.
Highlight Relevant Skills: In both your CV and cover letter, showcase your strong communication and negotiation skills. Provide examples of how you've successfully influenced teams and improved compliance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TWX Recruitment
✨Showcase Your Coaching Experience
Be prepared to discuss specific examples of how you've successfully coached teams in the past. Highlight your methods and the positive outcomes that resulted from your coaching, especially in customer service and compliance.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter while coaching store teams to showcase your negotiation and influencing abilities.
✨Familiarise Yourself with Operational Excellence
Research what an Operational Excellence Program entails and be ready to discuss how you would implement it across multiple locations. Showing your understanding of brand standards and food safety will demonstrate your commitment to the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the Retail Development Coach role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
