At a Glance
- Tasks: Manage client relationships and oversee design & build projects up to £150k.
- Company: Leading design and build company known for innovation and quality.
- Benefits: Collaborative culture, career development, and the chance to make a real impact.
- Other info: Dynamic environment with opportunities for growth and creativity.
- Why this job: Shape inspiring workplaces and enhance how people connect and work.
- Qualifications: Experience in design & build, strong communication, and project management skills.
The predicted salary is between 60000 - 80000 £ per year.
About TwoTwo is a leading design and build company creating inspiring workplaces that bring people and brands together. With a strong reputation for innovation, quality, and delivery, we collaborate closely with clients to translate their vision into exceptional, functional, and sustainable workplaces.
The Client Services Manager is responsible for managing client relationships and overseeing the successful pricing and delivery of design & build projects up to £150k. Acting as the key point of contact for clients, you will ensure projects are scoped, costed, and delivered to a high standard, on time and within budget.
Key Responsibilities:- Act as the main liaison between Two and its clients, building strong, trusted relationships
- Scope, price, and manage works up to £150k, from enquiry through to completion
- Prepare and present proposals, budgets, and timelines
- Coordinate with design and delivery teams to ensure smooth project execution
- Monitor progress, manage variations, and resolve issues proactively
- Ensure high levels of client satisfaction and repeat business
- Proven experience in design & build, fit-out, or construction
- Strong commercial awareness and confidence with pricing and budgets
- Excellent communication and stakeholder management skills
- Organised, proactive, and comfortable juggling multiple projects
At Two, we believe that great design changes how people work, connect, and feel. Joining our team means being part of a culture that values collaboration, innovation, and design integrity. You’ll have the opportunity to deliver industry-leading projects, develop your career, and make a tangible impact on the future of workplace design.
Project Customer Support Manager in Slough employer: Two
Two is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to make a meaningful impact on workplace design. With a strong focus on professional development and the opportunity to work on industry-leading projects, you will thrive in an environment that values creativity and integrity. Located in a vibrant area, Two offers a dynamic atmosphere that inspires both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Project Customer Support Manager in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Two. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Two before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Project Customer Support Manager in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Two:Your cover letter is your chance to shine! Tell us why you want to work at Two specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Two!
How to prepare for a job interview at Two
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
