At a Glance
- Tasks: Own client relationships and drive strategic marketing initiatives for B2B clients.
- Company: Join a tech-forward performance marketing agency with a focus on measurable outcomes.
- Benefits: Competitive salary, annual bonus, flexible remote work, and professional development budget.
- Other info: Direct line to the CEO and opportunities for career growth.
- Why this job: Be the trusted advisor for clients and make a real impact in their marketing success.
- Qualifications: 5+ years in performance marketing with strong client relationship management skills.
The predicted salary is between 55000 - 65000 € per year.
About Two Trees
Two Trees Digital Marketing is a tech-forward performance marketing agency. We invest in the best tools and infrastructure the industry offers — server-side tracking, modern attribution modelling, AI-era search visibility — to deliver measurable outcomes our clients can genuinely trust. We work primarily with professional services and B2B clients, managing five- to six-figure monthly media budgets. We’re the agency clients hire when they want their marketing investment built on a foundation of engineering rigour, modern measurement, and strategic depth.
The Role
We’re hiring a Client Success Director to own end-to-end client relationships across our portfolio. You’ll be the trusted strategic advisor and single point of contact for your clients — running meetings solo, making strategic calls in the room, briefing internal execution teams, and owning outcomes from kickoff through long-term optimisation. You’ll report directly to the CEO and have meaningful autonomy over how you run your book.
What You’ll Own
- Strategic ownership of a portfolio of clients
- Quarterly business reviews, monthly performance reviews, and ongoing strategy calls
- Translating client business goals into multi-channel marketing strategies across paid media, SEO, and AI search visibility
- Briefing and overseeing internal execution teams (Performance Marketing, Organic Visibility) and contractor creative resources
- Client retention, satisfaction, and the long-term strength of every relationship
- Identifying opportunities to grow engagements where it genuinely serves the client
- Acting as the senior voice on escalations, sensitive conversations, and strategic recommendations
- Contributing to internal frameworks, case studies, and thought leadership
You’ll Probably Be a Good Fit If You Have
- 5+ years of agency or in-house client-facing experience in performance marketing, with at least 2 years owning senior client relationships
- A track record of long-term client retention and satisfaction
- Strong technical fluency in digital marketing — paid search and paid social campaign mechanics, GA4, attribution models, conversion tracking, and ideally familiarity with server-side tracking concepts
- Confidence running strategic conversations with senior stakeholders
- Experience in professional services, B2B, or regulated industries is a plus
- Strong project management instincts and excellent written and verbal communication
What We Offer
- Base salary of £55,000–£65,000, plus annual performance bonus up to £10,000
- 28-days Annual Paid Leave
- Private medical insurance
- Enhanced maternity and paternity leave
- Pension contributions
- Genuinely flexible remote working
- Dedicated professional development budget
- Direct line to the CEO and a seat at the strategic table
Client Success Director in London employer: Two Trees PPC LTD
At Two Trees Digital Marketing, we pride ourselves on being a tech-forward performance marketing agency that values innovation and client success. Our collaborative work culture fosters autonomy and strategic thinking, allowing you to make a real impact while enjoying benefits like flexible remote working, a dedicated professional development budget, and direct access to the CEO. Join us in a role where your expertise will be recognised and rewarded, as we strive to deliver measurable outcomes for our clients in a supportive and growth-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Client Success Director role. Personal referrals can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their clients, their services, and their unique approach to performance marketing. This will help you speak their language and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your experience aligns with the role. Focus on your client retention successes and strategic conversations you've led. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Two Trees Digital Marketing.
We think you need these skills to ace Client Success Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Success Director role. Highlight your experience in performance marketing and client relationships, showing us how you can bring value to our team.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your successes! Include specific examples of how you've retained clients or improved their satisfaction. Numbers and metrics can really make your application stand out.
Be Authentic:Let your personality shine through in your written application. We’re looking for someone who can build strong relationships with clients, so a genuine tone can help us get a sense of who you are.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Two Trees PPC LTD
✨Know Your Clients Inside Out
Before the interview, research Two Trees Digital Marketing and their client portfolio. Understand their approach to performance marketing and be ready to discuss how your experience aligns with their needs. This shows you’re genuinely interested and prepared.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully managed client relationships in the past. Highlight specific strategies you've implemented that led to client satisfaction and retention. This will demonstrate your capability as a strategic advisor.
✨Brush Up on Technical Skills
Make sure you're familiar with the latest tools and concepts mentioned in the job description, like GA4 and server-side tracking. Being able to speak confidently about these topics will set you apart as a candidate who can hit the ground running.
✨Practice Your Communication Skills
Since you'll be running meetings and having strategic conversations, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video to refine your delivery and ensure you come across as confident and engaging.
