At a Glance
- Tasks: Provide 1st line IT support, troubleshoot issues, and assist customers with tech challenges.
- Company: Join a growing Managed Service Provider in a friendly team environment.
- Benefits: Competitive salary, full-time hours, and opportunities for skill development.
- Other info: Great career growth potential and support from experienced technicians.
- Why this job: Kickstart your IT career while working with diverse technologies and real-world problems.
- Qualifications: No formal experience needed, just a passion for tech and hands-on skills.
The predicted salary is between 31500 - 38500 £ per year.
- IT Support Technician (1st Line)
- Verwood | £24,000–£27,000 DOE | Permanent
- Monday–Friday, 8.30am–5.00pm
Two Six Recruitment are supporting a growing MSP in Verwood who are looking for an IT Support Technician (1st Line) to join their busy service desk.
This role is ideal for someone already working in IT support or someone who’s built up strong technical skills through home projects, PC building, gaming setups, or helping friends and family with IT issues.
If you enjoy problem-solving, learning new technologies and getting stuck into technical challenges, this could be a great step into a professional IT career.
The Role
You’ll be part of a friendly technical support team, providing first-line assistance to a wide range of customers.
You’ll troubleshoot different issues every day, learn new systems and gain exposure to varied environments.
You’ll be
- Providing 1st Line support via phone, email and remote tools
- Diagnosing and resolving technical issues across hardware, software and connectivity
- Logging and managing tickets from first contact through to resolution
- Supporting Microsoft 365 and Windows environments
- Troubleshooting LAN/WAN and managed Wi-Fi
- Keeping customers updated throughout the ticket lifecycle
- Escalating more complex issues to senior engineers
- Working to agreed SLAs and maintaining accurate ticket notes
About You
You don’t need formal IT support experience to be considered, but you do need a genuine interest in technology and a good foundation of hands-on skills.
You might already be
- Building or repairing PCs at home
- Setting up networks, routers or Wi-Fi for yourself or others
- Troubleshooting Windows issues for friends/family
- Comfortable installing software, drivers and updates
- Interested in learning Microsoft 365, networking and wider infrastructure
- Gaming or running your own home lab
- Self-taught through You Tube, online courses or personal projects
Experience in a 1st Line Support, Helpdesk or Service Desk role is still very welcome, but not essential.
Experience within an MSP environment would be an advantage. A full UK driving licence is required.
- Useful Technical Knowledge (not all required)
- Microsoft 365
- Windows desktop support
- Windows Server
- PC hardware troubleshooting
- LAN/WAN networking
- Managed Wi-Fi
- Backups and updates
- Virtualisation
- Mac OS
If you have some of these skills — or you’re keen to learn — you’ll fit in well.
- What’s on Offer
- £24,000–£27,000 depending on experience
- Permanent, full-time role
- Monday–Friday, 8.30am–5.00pm
- Exposure to a wide range of systems, technologies and customer environments
- Support from an experienced technical team
- Clear opportunities to grow your skills and progress your IT career
Interested?
If you’re passionate about technology — whether through work or personal projects — and want a role where you can develop your skills and build a long-term IT career, apply now!
IT Support Technician (1st Line) in Verwood employer: Two Six Recruitment Limited Careers
Join a dynamic and growing IT company as an Operations Coordinator, where your organisational skills will be valued in a supportive work culture that prioritises employee development. With competitive salaries, generous holiday allowances, and opportunities for career progression, this role offers a meaningful chance to make an impact while working alongside a dedicated team. Located in a vibrant area, you'll enjoy a collaborative environment that encourages innovation and adaptability, making it an excellent place for those looking to thrive in their careers.
Contact Details:
Two Six Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician (1st Line) in Verwood
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Two Six Recruitment Limited Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Two Six Recruitment Limited Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Two Six Recruitment Limited Careers!
✨Direct Apply to Two Six Recruitment Limited Careers
Let's not forget to apply directly through the Two Six Recruitment Limited Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician (1st Line) in Verwood
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Two Six Recruitment Limited Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Two Six Recruitment Limited Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Two Six Recruitment Limited Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
