Trainee Homeless Support Worker

PART TIME – FTC – 21hrs

To be part of a team that supports our clients, keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Main Responsibilities

• To learn how to assess clients, develop support plans, and manage risks
• To learn how to support clients to maintain their wellbeing, paying close attention to safeguarding responsibilities, company policy and procedures
• To encourage client’s involvement in personal progression in the form of education, training, employment activity or volunteering
• To assist clients to maintain accommodation by encouraging payment of relevant charges
• To support clients to gain practical life skills
• To help maintain health and safety duties, ensuring clients and buildings are safe
• To maintain accurate records and ensuring these are stored in line with GDPR
• To assist key workers by liaising with local authorities, health providers and other agencies to provide a holistic, person-centred approach
• To support clients in trauma informed and psychologically informed ways
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
• To provide basic first aid assistance until help arrives (full training is provided)
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR
• To maintain confidentiality
• To carry out any other reasonable duties required in the interest of the organisation

Role Requirements

• This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require a full drivers’ licence and access to a vehicle
• This role will require you to work flexibly across several sites
• This role will require you to work with clients on a one-to-one basis
• This role will require you to work nights and/or weekends
• This role will require you to lone work

DESIRABLE CRITERIA

• lived experience of homelessness or accessing services around substance use, mental ill-health or offending

Essential Criteria

• Good communication skills
• Clear verbal and written English
• Good keyboard skills for data inputting
• Basic knowledge of Microsoft Outlook, Excel and Word
• Polite and assertive manner
• Ability to self-motivate as you will work on your own
• Collaborate well in a team
• Ability to respond calmly in a crisis
• Have an interest and genuine concern for homelessness and related issues