At a Glance
- Tasks: Lead a passionate night team to support clients in achieving their goals.
- Company: Join Oakdene, a dedicated provider of person-centred support.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Empower individuals with complex needs and help them on their recovery journey.
- Qualifications: Experience in residential support and strong communication skills required.
The predicted salary is between 25467 - 27681 £ per year.
FULL TIME - 37hrs Monday 16:00 - 23:30, Tuesday 16:00 - 23:30, Wednesday 17:00 - 00:30, Thursday 17:00 - 01:30 & Friday 16:00 - 00:30
Job Purpose
To lead and be part of our night team that supports our clients to keep them safe and help them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
Main Responsibilities
- To support your team to achieve their potential through regular staff supervision, coaching, training, reflective practice and team meetings
- To be responsible for attendance management, performance management, quality assurance and any other staff related queries
- To liaise between the day and night teams to ensure consistent and effective communication
- To be involved in the recruitment of staff for your team
- To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients
- To supervise room clearance which may include changing bed linen, completing laundry and cleaning tasks
- To oversee housing management support to clients such as taking in rent, reporting maintenance issues and keeping the service clean and welcoming
- To assist with ensuring the service is fully operational and our clients are receiving the appropriate support
- To manage incidents through the on-call service, emergency services or by providing assistance
- To respond to emergency accommodation needs of clients
- To maintain clean and tidy communal areas
- To support clients and staff in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation
Additional Responsibilities
- This role has line management responsibilities
- This role has financial authorisation responsibilities
- This role has on call responsibilities
Role Requirements
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers’ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role will require you to work nights and/or weekends
- This role will require you to lone work
Essential Criteria
- Experience of working in a residential or institutional or similar
- Excellent communication skills, both verbal and written
- Clear verbal and written English
- Strong keyboard skills for data inputting
- Strong working knowledge of Microsoft Outlook, Excel and Word
- Confident and assertive manner
- Strong team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
Desirable Criteria
- Experience of working in a leadership role
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of risk assessment and person-centred, outcomes-based delivery
Team Leader - Night Support employer: Two Saints
At Oakdene, we pride ourselves on being an exceptional employer, offering a supportive and empowering work environment for our Team Leaders. Our dedicated night team is passionate about making a difference in the lives of individuals with complex support needs, and we provide ample opportunities for professional growth through regular training and supervision. Located in Portsmouth, we foster a collaborative culture that values open communication and teamwork, ensuring that every employee feels valued and equipped to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Night Support
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Oakdene. Check out their website and social media to understand their values and how they support their clients. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do a mock interview. Focus on common questions like how you handle challenging situations or how you support your team. This will boost your confidence and help you articulate your experience effectively during the real deal.
✨Tip Number 3
Show your passion for the role! During the interview, share specific examples of how you've supported individuals with complex needs in the past. Highlight your proactive approach and how you empower others. This will demonstrate that you’re not just looking for a job, but that you truly care about making a difference.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Leader - Night Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Team Leader - Night Support. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since strong communication is key in this role, ensure your written application reflects your ability to communicate clearly and effectively. This includes checking for grammar and spelling errors – we want to see your best work!
Highlight Relevant Experience:Don’t forget to mention any previous experience you have in leadership or support roles, especially in residential settings. We’re keen to see how your background can contribute to our dedicated night team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Two Saints
✨Know Your Stuff
Make sure you understand the role of a Team Leader in Night Support. Familiarise yourself with the responsibilities mentioned in the job description, like supporting your team and ensuring client safety. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you had to liaise between teams or handle challenging situations calmly. This will demonstrate your ability to thrive in a supportive environment.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle crises. Prepare by thinking of specific scenarios where you successfully managed a difficult situation or supported someone in need. This will highlight your proactive approach and experience in similar settings.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
