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- Tasks: Lead a team supporting street homeless clients and manage daily operations.
- Company: Join a dedicated Day Centre at the heart of Southampton's Homeless Pathway.
- Benefits: Enjoy a rewarding role with opportunities for personal growth and team support.
- Why this job: Make a real impact in people's lives while working in a dynamic environment.
- Qualifications: Passion for helping others; experience in similar roles is a plus but not required.
- Other info: Strong communication skills and a calm demeanor are essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a challenging and rewarding role where you are able to empower people every day to access services and support them whilst rough sleeping? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
You will manage a team of support workers that work with our street homeless clients. You will love supporting others and helping them to progress and achieve their goals. Your positive attitude towards your work and your team will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult and high risk situations. You will need to have strong professional boundaries and able to build relationships with entrenched and isolated service users. The team leader will uphold the reputation of the Day Centre being the central core of the Homeless Pathway in Southampton.
MAIN RESPONSIBILITIES
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You will support your team to achieve their potential through regular staff supervision and coaching
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You will be involved in the recruitment of staff for your team
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You will attend meetings to support funding
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Increase presence of service in the local area to help win tenders and maintain current contracts
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Prioritise crisis management referrals
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Facilitation and Monitoring of agreed client support
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You will support your team where needed with their workload
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Ensure an effective and timely response to all complaints and safeguarding issues taking appropriate action
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Provide reports and data where needed
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Be part of the on-call service
Previous experience in this type of work is not essential but you will have a real passion for wanting to work with homeless people. Your values will match ours, you will be committed to helping others and enjoy the real job satisfaction that this brings.
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Clear verbal and written English and great communication skills
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Basic IT and keyboard skills
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Polite, assertive manner
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Passion for working in a client/customer facing role
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Have an interest and genuine concern for homelessness and related issues
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Experience of working in a residential or institutional or similar
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Knowledge of voluntary and statutory agencies
Team Leader employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Show your passion for working with homeless individuals during the interview. Share personal stories or experiences that highlight your commitment to helping others, as this role requires a genuine concern for homelessness.
✨Tip Number 2
Demonstrate your leadership skills by discussing any previous experience where you managed a team or supported colleagues. Highlight how you empowered others and contributed to a positive work environment.
✨Tip Number 3
Prepare to discuss crisis management scenarios. Think of examples where you successfully handled difficult situations, showcasing your calm demeanor and ability to maintain professional boundaries.
✨Tip Number 4
Familiarize yourself with local services and agencies related to homelessness in Southampton. Being knowledgeable about the community will demonstrate your commitment to increasing the presence of services and winning tenders.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description and understand the responsibilities and requirements of the Team Leader position. This will help you tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in managing teams, working with homeless individuals, or in similar environments. Use specific examples to demonstrate your skills in crisis management and relationship building.
Show Your Passion: Make sure to convey your genuine interest in working with homeless people and your commitment to helping others. Share personal anecdotes or motivations that led you to pursue this role, as this can make your application stand out.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear verbal and written English is essential for this role, so ensure your documents reflect that.
How to prepare for a job interview at Two Saints
✨Show Your Passion for Helping Others
Make sure to express your genuine interest in working with homeless individuals. Share any relevant experiences or motivations that drive you to support this community, as it aligns with the values of the organization.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your ability to empower others, manage workloads, and handle difficult situations calmly and effectively.
✨Communicate Clearly and Effectively
Since clear verbal and written communication is essential, practice articulating your thoughts clearly. Be ready to discuss how you would handle complaints and safeguarding issues, showcasing your problem-solving skills.
✨Understand the Local Context
Research the local homelessness issues and the services available in Southampton. Being knowledgeable about the community will demonstrate your commitment and readiness to increase the presence of services in the area.
