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- Tasks: Lead a team supporting clients with complex needs to achieve their goals.
- Company: Join West Berkshire Housing First, dedicated to helping adults facing homelessness regain stability and support.
- Benefits: Enjoy flexible working hours, professional development opportunities, and a chance to make a real impact.
- Why this job: This role offers personal growth, teamwork, and the chance to change lives in your community.
- Qualifications: Experience in residential support is essential; management experience is a plus but not required.
- Other info: Must have a full driver's licence and be willing to work flexibly across various sites.
The predicted salary is between 36000 - 60000 ยฃ per year.
FULL TIME โ 37hrs
Team Leader โ TWO1163012
Monday-Friday 9am-5pm, flexibility to work evenings and weekends to meet service requirements.
Experience of working within the homelessness sector is essential, managerial experience not necessary but would be a bonus. Ideal candidate would be compassionate baik, have the ability to make difficult decisions and be comfortable in challenging situations. This job would suit somebody who enjoys a fast paced environment where no two days are the same and must be a team player.
JOB PURPOSE
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
- To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
- To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
- To be responsible for attendance management, performance management, quality assurance and any other staff related queries
- To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
- To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
- To plan your team\โs rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
- To support your team where needed with their workload, and support a small caseload of clients
- To be involved in the recruitment of staff for your team
- To ensure an effective and timely response to all safeguarding issues taking appropriate action
- To collate data and generate reports where needed
- To support clients and staff in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
- To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
- This role has line management responsibilities
- This role has financial authorisation responsibilities
- This role has on call responsibilities
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full driversโ licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a one-to-one basis
- This role may require you to work nights and/or weekends when on call
- This role will require you to lone work
ESSENTIAL CRITERIA
- Experience of working in a residential or institutional or similar sector
- Excellent communication skills, both verbal and written
- Clear verbal and written English
- Strong keyboard skills for data inputting
- Strong working knowledge of Microsoft Outlook, Excel, and Word
- Confident and assertive manner
- Strong team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
- Experience of working in a leadership role
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
- Understanding of risk assessment and person-centred, outcomes-based delivery
We reserve the right to close our adverts early if aะปัะตััั successful candidate is found, so please submit your application as soon as possible.
#J-18808-Ljbffr
Team Leader employer: Two Saints
Contact Detail:
Two Saints Recruiting Team
StudySmarter Expert Advice ๐คซ
We think this is how you could land Team Leader
โจTip Number 1
Familiarise yourself with the UK benefits system, especially PIP, as this knowledge is essential for the role. Consider reaching out to local organisations or forums that discuss benefits to gain insights and practical understanding.
โจTip Number 2
Highlight any experience you have in supporting clients with dual diagnosis and complex needs during your interactions. Share specific examples of how you've successfully managed similar situations in the past.
โจTip Number 3
Prepare to discuss your leadership style and how you would support your team in achieving their potential. Think about strategies you've used in the past to motivate and develop team members.
โจTip Number 4
Research West Berkshire Housing First and its partnerships with local councils and housing providers. Understanding their mission and values will help you align your responses during interviews and demonstrate your commitment to their goals.
We think you need these skills to ace Team Leader
Some tips for your application ๐ซก
Tailor Your CV: Make sure your CV highlights relevant experience, especially in supporting clients with dual diagnosis and complex support needs. Emphasise any management experience or leadership roles you've held, even if they were informal.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working with vulnerable populations and your understanding of the challenges they face. Mention your knowledge of the UK benefits system, particularly PIP, as this is essential for the role.
Showcase Relevant Skills: Highlight your communication skills and ability to work under pressure. Provide examples of how you've dealt with challenging situations in the past, demonstrating your calmness and assertiveness.
Prepare for the Interview: Research West Berkshire Housing First and their approach to supporting clients. Be ready to discuss how you would lead a team and manage client support effectively, as well as your understanding of safeguarding responsibilities.
How to prepare for a job interview at Two Saints
โจShow Your Passion for Supporting Clients
Make sure to express your genuine interest in helping individuals with complex support needs. Share any relevant experiences that highlight your commitment to improving the lives of those facing homelessness.
โจDemonstrate Knowledge of the UK Benefits System
Since knowledge of the UK benefits system, including PIP, is essential, be prepared to discuss how you would assist clients in navigating these systems. Familiarise yourself with recent changes and common challenges faced by clients.
โจHighlight Leadership Experience
Even if management experience isn't essential, showcasing any leadership roles you've held can set you apart. Discuss how you've motivated teams or supported colleagues in achieving their goals.
โจPrepare for Scenario-Based Questions
Expect questions that assess your ability to handle challenging situations. Think of examples where you've successfully managed crises or supported someone through a difficult time, demonstrating your calm and effective response.
